Last updated:Today at 17:15
Train companies affected:South Western Railway
Port Talbot Parkway (PTA)
Port Talbot Parkway station, Heilbronn Way, Port Talbot, Neath Port Talbot, SA13 1UR
The lifts are out of order between the car park and the station at Port Talbot Parkway station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:30 - 18:30
- Opening Hours Saturday: 06:00 - 19:00
- Opening Hours Sunday: 10:00 - 17:30
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: 06:00 - 22:00
Staff Help Available
- Staff Help Available Monday to Sunday: 06:00 - 22:00
Monday to Sunday 06:00 to 22:00
Assistance is provided by the Conductor on the train outside staffing hours.
Customer Help Points
Yes
Ticket Office only.
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A.
Step free access to both platforms via a footbridge with lifts
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Waiting rooms
- Waiting rooms Monday to Sunday: 06:00 - 21:30
Seating area
No
Accessible public telephones
Yes
Situated in the booking hall.
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Sunday: 06:00 - 22:00
Monday to Sunday 06:00 to 22:00
Assistance is provided by the Conductor on the train outside staffing hours.
Customer Help Points and Meeting Point
Yes
Ticket Office only.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 1, including a Changing Places Toilet and baby changing facilities. The National Key toilets are located on platform 1; these toilets are operated by a radar key.
The Changing Places Toilet is open from 06:00 to 21:30.
The Accessible Toilet is open 24 hours while the Male & Female toilets and baby changing facilities are open from 06:00 to 21:00.
Accessible Toilets
Yes
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Sunday: 06:00 - 21:30
Seating Area
No
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
143 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
Notes
Car parking at Port Talbot is all located on the south side of the station. For the TfW run car park visit either Car park information | Parking | Transport for Wales (tfw.wales) or www.apcoa.co.uk/tfwr for parking prices. A second car park called the Harbourside Way Car Park is run by Neath Port Talbot County Borough Council and more details on their car park can be found here Parking – Neath Port Talbot Council (npt.gov.uk)
Refreshment Facilities
No
Pay Phones
No
Accessible Public Telephones
Yes
Situated in the booking hall.
Bicycle Storage
Spaces
48 spaces
There is no cycle rack on the station but there is a council owned cycle rack at the front of the station
Type of Storage
Stands
Location
Cycle stands are located in two locations. 6 Sheffield stands providing 12 bicycle parking spaces are located on the platform at the eastern end. 18 Sheffield stands providing 36 bicycle parking spaces are located on the south side entrance to the station.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is in the south station car park off Cramic Way.
Taxi rank at the front of the station
Buy a Port Talbot PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
