Last updated:Today at 08:25
Train companies affected:Greater Anglia, Stansted Express
Preston (Lancs) (PRE)
Preston station, Fishergate, Preston, Lancashire, PR1 8AP
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:45 - 22:00
- Opening Hours Saturday: 04:45 - 21:00
- Opening Hours Sunday: 08:00 - 22:00
Location
Ticket machines can be found in the booking hall.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Friday: 04:00 - 01:00
- Staff Help Available Saturday: 04:00 - 01:00
- Staff Help Available Sunday: 04:00 - 01:00
Passenger Assist meeting point is at the Information Kiosk within the Waiting Room on Platform 3. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Information Kiosk on Platform 3. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Customer Services Notes
Customers are encouraged to approach a member of station staff with any customer information enquiry.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category B1 - This station has step-free access to all platforms via the subway (with steep ramps) or using the lifts provided.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The accessible toilets are located on Platform 3; these toilets are operated by a RADAR key. A Changing Places toilet is available on Platform 3, accessed using a RADAR key.
Waiting rooms
Yes
Available on Platform 3/4. Automatic doors available on all waiting rooms.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
18 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 04:00 - 01:00
- Staff help available Saturday: 04:00 - 01:00
- Staff help available Sunday: 04:00 - 01:00
Passenger Assist meeting point is at the Information Kiosk within the Waiting Room on Platform 3. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points and Meeting Point
Yes
Information Kiosk on Platform 3. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The accessible toilets are located on Platform 3; these toilets are operated by a RADAR key. A Changing Places toilet is available on Platform 3, accessed using a RADAR key.
Accessible Toilets
Yes
The accessible toilets are located on Platform 3; these toilets are operated by a RADAR key. A Changing Places toilet is available on Platform 3, accessed using a RADAR key.
Baby Changing
Yes
Waiting Rooms
Yes
Available on Platform 3/4. Automatic doors available on all waiting rooms.
Seating Area
Yes
Operator
Avanti West Coast
- Fishergate
- Preston
- PR1 8AP
- https://www.avantiwestcoast.co.uk/where-we-go/parking(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
1025 spaces
Accessible spaces
18 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £6.50
- Rate on Sunday £6.50
- Rate per month £166.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
ATM
Yes
Refreshment Facilities
Yes
Refreshments and shops available on Platform 3/4
Shops
Yes
Bicycle Storage
Spaces
246 spaces
Cycle hub by the Butler Street entrance 200 spaces
9 hoops on platform 3 (Only 1 x cycles per hoop = 9 spaces)
Type of Storage
Compounds & Stands
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Cycle Hire available from Leisure Lakes Bikes. A bike shop, sales, hire and services is available adjacent to Platform 7 on Butler Street, outside the Multi-Story car park. For more details click here.
More Information
Transport Links
Pick Up / Drop Off in the short stay car park on Butler St.
Available outside the entrance. A freephone line is available in the ticket office area.
Information to plan your onward journey is available in a printable format below
No Metro services
Cycle Hire available from Leisure Lakes Bikes. A bike shop, sales, hire and services is available adjacent to Platform 7 on Butler Street, outside the Multi-Story car park. For more details click here.
Nearest Eurocar about half a mile from the station
