Last updated:Today at 01:41
Train companies affected:South Western Railway
Last updated:Today at 00:59
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Reading (RDG)
Reading station, Station Hill, Reading, Berkshire, RG1 1LZ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 22:00
- Opening Hours Saturday: 06:15 - 22:00
- Opening Hours Sunday: 07:15 - 22:00
Please note: Reservations and tickets requiring reservations are sold at the following times only: Mon - Sat 08:00 - 20:00 and Sun 09:00 - 20:00
Location
In ticket hall
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Accessible ticket machines are located at the station entrance by the ticket office and at the car park.
Height adjusted ticket office counter
Yes
Low-level accessible counter are located at the ticket office. All counters have hearing loop fitted.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
No
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
Customer Help Points
Yes
Customer Services Notes
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Luggage Storage
No
Lost Property
No
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
platforms can be reached via lift and bridge, ticket office is step free.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Accessible ticket machines are located at the station entrance by the ticket office and at the car park.
Height adjusted ticket office counter
Yes
Low-level accessible counter are located at the ticket office. All counters have hearing loop fitted.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 8181, minicom: 020 7250 4119, fax: 020 7250 0212, email: [email protected], website: https://crm.disabilityrightsuk.org/
Waiting rooms
- Waiting rooms Monday to Sunday: Yes
Waiting rooms open during station opening hours.
Seating area
Yes
Accessible public telephones
Yes
Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to.
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxi are available at the station entrance. please request staff assistance if you need to.
Impaired mobility set down/pick-up point
Yes
Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge. Assisted travel meeting point - Customer Help desk main concourse. Please notify a member of staff.
Accessible spaces
Reading Car Park 1
Not Specified
Reading Car Park 2
14 spaces
Accessible car park equipment
Reading Car Park 2
Reading Car Park 2
Accessible ticket machine is available at the car park. step free access from the car park to the station via a lift.
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Toilets are located on Station Platforms and in The Brunel Arcade building
Accessible Toilets
Yes
Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 8181, minicom: 020 7250 4119, fax: 020 7250 0212, email: [email protected], website: https://crm.disabilityrightsuk.org/
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Sunday: Yes
Waiting rooms open during station opening hours.
Seating Area
Yes
Impaired mobility set down/pick up points available
Yes
Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge. Assisted travel meeting point - Customer Help desk main concourse. Please notify a member of staff.
Car park CCTV
No
Multi Storey Car Park
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- -
- -
- http://www.apcoa.co.uk(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
1387 spaces
Accessible spaces
14 spaces
Accessible car park equipment
Yes
Accessible ticket machine is available at the car park. step free access from the car park to the station via a lift.
Impaired mobility set down/pick up points available
Yes
Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge. Assisted travel meeting point - Customer Help desk main concourse. Please notify a member of staff.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £23.70
- Rate per week £118.50
- Rate per month £215.00
- Rate per 3 months £565.50
- Rate per year £1805.50
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Pay Phones
Yes
Accessible Public Telephones
Yes
Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to.
Public Wi-Fi
No
Post Boxes
Yes
Bicycle Storage
Spaces
344 spaces
Cycles can be carried free of charge,restrictions apply and you need to make a reservation up to two hours before the train leaves the station it is starting from. Please see our Cycling by train leaflet.
Type of Storage
Stands
Location
Front of station, underground short stay car park and long stay car park.
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
At the North side of the station
Taxi rank is situated at the station entrance. Accessible taxi are available, please approach a member of staff for assistance.
Buses can be found on near by streets. Information to plan your onward journey is available in a printable format here.
Not all buses are accessible
For Heathrow Airport, change at Reading onto the frequent 'RailAir' luxury coach service. Runs every 20 minutes Monday to Friday daytimes; every 30 minutes Saturday & Sunday. For timetables and fares visit: www.railair.com/ or Tele: 0118 957 9498