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Retford (RET)

Retford station, Station Road, Retford, Nottinghamshire, DN22 7DE

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 13:00
  • Opening Hours Saturday: 06:00 - 13:00
  • Opening Hours Sunday: 08:20 - 13:00
Location

In the booking hall

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Collection is available for Smart tickets bought online.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:30 - 23:30
  • Information Services Opening Times Saturday: 05:30 - 23:00
  • Information Services Opening Times Sunday: 09:30 - 23:20

Staff Help Available

  • Staff Help Available Monday to Friday: 05:30 - 23:30
  • Staff Help Available Saturday: 05:30 - 21:30
  • Staff Help Available Sunday: 09:30 - 23:30

When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points

No

only for car park and low level accessible for all purpose is for assistance

Customer Services Notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 09:00 - 16:00

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Retford has an RNIB 'Map for All' located outside the main entrance to the left of the doors.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Platform 1 opening hours Mon - Sat 05:30 -21:30, Sun 08:30 - 21:30

Platform 2 opening hours Mon - Sat 05:30 - 22:00, Sun 08:30 - 22:00

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Advance booking is advisable.

Impaired mobility set down/pick-up point

Yes

Station Front

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:30 - 23:30
  • Staff help available Saturday: 05:30 - 21:30
  • Staff help available Sunday: 09:30 - 23:30

When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points and Meeting Point

No

only for car park and low level accessible for all purpose is for assistance

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platforms 1 and 2. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from the Station Office on Platform 1. Toilet opening hours are at all times that the station is open.

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

Yes

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Platform 1 opening hours Mon - Sat 05:30 -21:30, Sun 08:30 - 21:30

Platform 2 opening hours Mon - Sat 05:30 - 22:00, Sun 08:30 - 22:00

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

84 spaces

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Station Front

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £2.20
  • Off-peak rate £6.75
  • Rate per day £13.50
  • Rate on Saturday £6.75
  • Rate on Sunday £6.75
  • Rate per week £54.00
  • Rate per month £150.00
  • Rate per year £1375.00

Notes

Short stay (21 - 60 mins) - £2.20

Short stay (61 - 120 mins) - £4.20

Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.

Simply purchase your ticket at the car park on the day.

Refreshment Facilities

Yes

Coffee shop available on platform 1 for refreshments

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

38 spaces

Type of Storage

Stands

Location

north end of Platform 1

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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