Last updated:Today at 10:31
Train companies affected:South Western Railway
Retford (RET)
Retford station, Station Road, Retford, Nottinghamshire, DN22 7DE
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 13:00
- Opening Hours Saturday: 06:00 - 13:00
- Opening Hours Sunday: 08:20 - 13:00
Location
In the booking hall
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Collection is available for Smart tickets bought online.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:30 - 23:30
- Information Services Opening Times Saturday: 05:30 - 23:00
- Information Services Opening Times Sunday: 09:30 - 23:20
Staff Help Available
- Staff Help Available Monday to Friday: 05:30 - 23:30
- Staff Help Available Saturday: 05:30 - 21:30
- Staff Help Available Sunday: 09:30 - 23:30
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
only for car park and low level accessible for all purpose is for assistance
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 09:00 - 16:00
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Retford has an RNIB 'Map for All' located outside the main entrance to the left of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 1 opening hours Mon - Sat 05:30 -21:30, Sun 08:30 - 21:30
Platform 2 opening hours Mon - Sat 05:30 - 22:00, Sun 08:30 - 22:00
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Advance booking is advisable.
Impaired mobility set down/pick-up point
Yes
Station Front
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:30 - 23:30
- Staff help available Saturday: 05:30 - 21:30
- Staff help available Sunday: 09:30 - 23:30
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points and Meeting Point
No
only for car park and low level accessible for all purpose is for assistance
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platforms 1 and 2. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from the Station Office on Platform 1. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 1 opening hours Mon - Sat 05:30 -21:30, Sun 08:30 - 21:30
Platform 2 opening hours Mon - Sat 05:30 - 22:00, Sun 08:30 - 22:00
Seating Area
Yes
Operator
London North Eastern Railway
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
84 spaces
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Station Front
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £2.00
- Off-peak rate £6.25
- Rate per day £12.50
- Rate on Saturday £6.25
- Rate on Sunday £6.25
- Rate per week £50.00
- Rate per month £150.00
- Rate per year £1375.00
Notes
Short stay (21 - 60 mins) - £2.00
Short stay (61 - 120 mins) - £4.00
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
Refreshment Facilities
Yes
Coffee shop available on platform 1 for refreshments
Bicycle Storage
Spaces
38 spaces
Type of Storage
Stands
Location
north end of Platform 1
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail Replacement Coaches leave from the front of the station.
Taxi rank is immediately opposite station entrance. Advance booking is advisable. Check availability before travelling. Local operators: Earlybird 01777 700 678 (wheelchair accessible taxi available) Hinchcliffe's 01777 702 049 Shelley's 01777 700108 Target Taxis 01777 248948 (wheelchair accessible taxi available)
Information to plan your onward journey is available in a printable format here
