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Last updated:Today at 08:14
Train companies affected:South Western Railway

Rochester (RTR)

Rochester station, 86 Corporation Street, Rochester, Kent, ME1 1NH

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 19:30
  • Opening Hours Saturday: 06:45 - 13:25
  • Opening Hours Sunday: No

Assistance/Help available from station staff from First to Last trains.

Location

On way in to access trains from the car park

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

booking hall in subway

Height adjusted ticket office counter

Yes

There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday: Yes
  • Information Services Opening Times Sunday: Yes

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available Monday to Friday: Yes
  • Staff Help Available Saturday: Yes
  • Staff Help Available Sunday: Yes

Customer Help Points

Yes

On platform

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7021

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A. This station has step free access to all platforms - Step free access to booking hall from front of station. Step free access via lift in the subway to platform 1 for services towards London. Step free access to platform 2/3 for services away from London via lift from the subway. Stepped access to all platforms via staircases from subway.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

booking hall in subway

Height adjusted ticket office counter

Yes

There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Booking Hall- Available during staffing hours

Waiting rooms

Yes

Only available when staff present

Unheated seating area in booking hall only available when staff are present

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not wheelchair accessible

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available to book

Impaired mobility set down/pick-up point

No

Accessible spaces

Not Specified

Staff Help

Staff help available
  • Staff help available Monday to Friday: Yes
  • Staff help available Saturday: Yes
  • Staff help available Sunday: Yes
Customer Help Points and Meeting Point

Yes

On platform

Helpline

Yes

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Nearest accessible station

Toilets

Yes

Booking Hall- Available during staffing hours

Accessible Toilets

Yes

Booking Hall- Available during staffing hours

Baby Changing

Yes

Only available when staff present

Waiting Rooms

Yes

Only available when staff present

Unheated seating area in booking hall only available when staff are present

Seating Area

Yes

Operator

Medway Council

Spaces

110 spaces

Impaired mobility set down/pick up points available

No

Parking charges

Parking charges apply

Notes

Corporation Street Car Park

Car Park charges between 7am and 1am Monday to Sunday, payable using cash, contactless or RingGo code 79541

ATM

Yes

Refreshment Facilities

Yes

Coffee shop and Selecta vending machines

Shops

Yes

newspapers

Pay Phones

Yes

Accessible Public Telephones

Yes

Public telephones are not wheelchair accessible

Bicycle Storage

Spaces

19 spaces

You may leave your cycle in the rack provided however you do so at your own risk.

Type of Storage

Stands

Location

front of station

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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