Rochester (RTR)
Rochester station, 86 Corporation Street, Rochester, Kent, ME1 1NH
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 19:30
- Opening Hours Saturday: 06:45 - 13:25
- Opening Hours Sunday: No
Assistance/Help available from station staff from First to Last trains.
Location
On way in to access trains from the car park
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
booking hall in subway
Height adjusted ticket office counter
Yes
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Live journey information
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access to booking hall from front of station. Step free access via lift in the subway to platform 1 for services towards London. Step free access to platform 2/3 for services away from London via lift from the subway. Stepped access to all platforms via staircases from subway.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
booking hall in subway
Height adjusted ticket office counter
Yes
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Booking Hall- Available during staffing hours. This toilet is stoma friendly.
Waiting rooms
Yes
Only available when staff present
Unheated seating area in booking hall only available when staff are present
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
No
Accessible spaces
Not Specified
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
Customer Help Points and Meeting Point
Yes
On platform
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Nearest accessible station
Toilets
Yes
Booking Hall- Available during staffing hours
Accessible Toilets
Yes
Booking Hall- Available during staffing hours. This toilet is stoma friendly.
Baby Changing
Yes
Only available when staff present
Waiting Rooms
Yes
Only available when staff present
Unheated seating area in booking hall only available when staff are present
Seating Area
Yes
Operator
Medway Council
Spaces
110 spaces
Impaired mobility set down/pick up points available
No
Parking charges
Parking charges apply
Notes
Corporation Street Car Park
Car Park charges between 7am and 1am Monday to Sunday, payable using cash, contactless or RingGo code 79541
ATM
Yes
Refreshment Facilities
Yes
Coffee shop and Selecta vending machines
Shops
Yes
newspapers
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
19 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
front of station
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Towards Gillingham: Bus stop outside station on Corporation Street (what 3 words: fool.claims.vibe).
Towards Strood or Meopham: Bus stop opposite the station on Corporation Street (what 3 words: line.bats.golf).
Information to plan your onward journey is available in a printable format here
