Last updated:Today at 05:03
Train companies affected:National Rail
Rock Ferry (RFY)
Rock Ferry station, Bedford Road, Birkenhead, Merseyside, CH42 2AT
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Saturday: 05:29 - 00:12
- Opening Hours,Sunday: 07:29 - 00:12
Station staffing times may vary, please visit Merseyrail.org for up-to-date times.
Ticket Machines
No
Collect tickets bought online
- Collect tickets at Ticket Office
Accessible ticket machines
Unavailable
Height adjusted ticket office counter
Unavailable
All disabled passengers will be offered assistance by station staff.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
Smartcard validators
Yes
Smartcard note
Metro Cards, local Saveaway and Railpass season tickets only. For more information Click here.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Saturday: 05:29 - 00:12
- Information Services Opening Times,Sunday: 07:29 - 00:12
Staff Help Available
- Staff Help Available,Monday to Saturday: 05:29 - 00:12
- Staff Help Available,Sunday: 07:29 - 00:12
Customer Help Points
Yes
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:00 - 10:00, 15:00 - 18:00
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B: "This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details" Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. The Ellesmere Port/ Chester platform has no disabled access.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Unavailable
Height adjusted ticket office counter
Unavailable
All disabled passengers will be offered assistance by station staff.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Available
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Impaired mobility set down/pick-up point available
Available
Accessible spaces
1 spaces
Accessible car park equipment
Yes
Ramped access and wide entrance to ticket hall.
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 05:29 - 00:12
- Staff help available,Sunday: 07:29 - 00:12
Customer Help Points
Yes
Helpline
- Helpline,Monday to Friday: 07:00 - 19:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The toilets can be electronically opened by staff in the Booking Office.
Accessible Toilets
Available
Baby Changing
Unavailable
Waiting Rooms
Available
Seating Area
Available
Operator
Merseyrail
Car Parking Availability
- Car Parking Availability,Monday to Saturday: 05:29 - 00:12
- Car Parking Availability,Sunday: 07:29 - 00:12
Spaces
25 spaces
Accessible spaces
1 space
Accessible car park equipment
Yes
Ramped access and wide entrance to ticket hall.
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking is free
Refreshment Facilities
Unavailable
Cold drinks vending machine Food vending machine
Public Telephones
No
Bicycle Storage
Spaces
24 spaces
Secure cycle parking is available at the station. If you are interested in reserving secure parking further details can be found at www.merseyrail.org
30 secure spaces
Type of Storage
Compounds
Location
On platform
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Clyde Street, Birkenhead CH42
A taxi rank is not available at this station.
For onward travel information click here or contact the Traveline on 0871 200 2233
The nearest Airport is Liverpool John Lennon Airport, it is possible to book through Rail/bus tickets from any Merseyrail station. There is no need to buy separate train and bus tickets, simply ask for 'Liverpool John Lennon Airport' when buying your ticket. The 86A or the 80A bus will take you from Liverpool South Parkway station to the airport with a journey time of just 10 mins.
