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Last updated:Today at 11:54
Train companies affected:Thameslink, East Midlands Railway

Rock Ferry (RFY)

Rock Ferry station, Bedford Road, Birkenhead, Merseyside, CH42 2AT

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Saturday: 05:29 - 00:12
  • Opening Hours Sunday: 07:29 - 00:12

Station staffing times may vary, please visit Merseyrail.org for up-to-date times.

Ticket Machines

No

Collect tickets bought online
  • Collect tickets at Ticket Office
Accessible ticket machines

No

Height adjusted ticket office counter

No

All disabled passengers will be offered assistance by station staff.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
Smartcard validators

Yes

Smartcard note

Metro Cards, local Saveaway and Railpass season tickets only. For more information Click here.

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Saturday: 05:29 - 00:12
  • Information Services Opening Times Sunday: 07:29 - 00:12

Staff Help Available

  • Staff Help Available Monday to Saturday: 05:29 - 00:12
  • Staff Help Available Sunday: 07:29 - 00:12

Customer Help Points

Yes

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:00 - 10:00, 15:00 - 18:00

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B: "This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details" Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. The Ellesmere Port/ Chester platform has no disabled access.

Ticket barriers and gates

No

Accessible ticket machines

No

Height adjusted ticket office counter

No

All disabled passengers will be offered assistance by station staff.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Impaired mobility set down/pick-up point

Yes

Accessible spaces

1 spaces

Accessible car park equipment

Yes

Ramped access and wide entrance to ticket hall.

Staff Help

Staff help available
  • Staff help available Monday to Saturday: 05:29 - 00:12
  • Staff help available Sunday: 07:29 - 00:12
Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Friday: 07:00 - 19:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets can be electronically opened by staff in the Booking Office.

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

Yes

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Saturday: 05:29 - 00:12
  • Car Parking Availability Sunday: 07:29 - 00:12

Spaces

25 spaces

Accessible spaces

1 space

Accessible car park equipment

Yes

Ramped access and wide entrance to ticket hall.

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking is free

Refreshment Facilities

No

Cold drinks vending machine Food vending machine

Bicycle Storage

Spaces

24 spaces

Secure cycle parking is available at the station. If you are interested in reserving secure parking further details can be found at  www.merseyrail.org

30 secure spaces

Type of Storage

Compounds

Location

On platform

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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