Last updated:Today at 21:14
Train companies affected:Avanti West Coast, London Northwestern Railway
Rotherhithe (ROE)
Rotherhithe station, Brunel Road, Rotherhithe, London, SE16 4LF
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:30 - 10:00
- Opening Hours,Saturday to Sunday: Unavailable
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Office
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:35 - 00:44
- Information Services Opening Times,Saturday: Available
- Information Services Opening Times,Sunday: Available
Staff Help Available
- Staff Help Available,Monday to Friday: 05:35 - 00:44
- Staff Help Available,Saturday: Available
- Staff Help Available,Sunday: Available
Customer Help Points
Yes
One help point on each platform, one in main ticket hall, one on landing at foot of stairs/escalator.
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Tourist Information
Available
Some local information in Brunel Museum in Railway Avenue, next door to the station.
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access between street and ticket office only.
There are steps from the foot of the escalator to/from platform level.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Unavailable
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:35 - 00:44
- Staff help available,Saturday: Available
- Staff help available,Sunday: Available
Customer Help Points
Yes
One help point on each platform, one in main ticket hall, one on landing at foot of stairs/escalator.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Help Point location
Help Points are available inside and outside this station
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Unavailable
Refreshment Facilities
Unavailable
Shops
Unavailable
High street shops
Public Telephones
No
Public Wi-Fi
Unavailable
Post Boxes
Unavailable
Post Office located nearby
Bicycle Storage
Spaces
3 spaces
Type of Storage
Stands
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use bus stop Y in Lower Road for southbound services to New Cross/New Cross Gate
Use bus stop D in Canada Water bus station for northbound services to Dalston Junction/Dalston Kingsland
Jubilee Line services available from Canada Water, one stop south.
Change at Shadwell for Docklands Light Railway connections to/from London City Airport
Hilton Docklands Pier in Rotherhithe Street has a Thames Clipper Service to Canary Wharf Pier.
