Last updated:Today at 19:20
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway, Transport for Wales, West Midlands Railway
Rotherhithe (ROE)
Rotherhithe station, Brunel Road, Rotherhithe, London, SE16 4LF
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:30 - 10:00
- Opening Hours Saturday to Sunday: No
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Office
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Live journey information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:35 - 00:44
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Friday: 05:35 - 00:44
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
Customer Help Points
Yes
One help point on each platform, one in main ticket hall, one on landing at foot of stairs/escalator.
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Tourist Information
Yes
Some local information in Brunel Museum in Railway Avenue, next door to the station.
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access between street and ticket office only.
There are steps from the foot of the escalator to/from platform level.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
No
Accessible Toilets
No
Waiting rooms
No
Seating area
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:35 - 00:44
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
Customer Help Points and Meeting Point
Yes
One help point on each platform, one in main ticket hall, one on landing at foot of stairs/escalator.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
No
Refreshment Facilities
No
Shops
No
High street shops
Pay Phones
No
Public Wi-Fi
No
Post Boxes
No
Post Office located nearby
Bicycle Storage
Spaces
3 spaces
Type of Storage
Stands
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use bus stop Y in Lower Road for southbound services to New Cross/New Cross Gate
Use bus stop D in Canada Water bus station for northbound services to Dalston Junction/Dalston Kingsland
Jubilee Line services available from Canada Water, one stop south.
Change at Shadwell for Docklands Light Railway connections to/from London City Airport
Hilton Docklands Pier in Rotherhithe Street has a Thames Clipper Service to Canary Wharf Pier.
