Last updated:Today at 08:03
Train companies affected:South Western Railway
Runcorn East (RUE)
Runcorn East station, Barnfield Avenue, Runcorn, Cheshire, WA7 6EP
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:00 - 12:00
- Opening Hours Saturday: 08:00 - 13:15
- Opening Hours Sunday: No
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 07:00 - 12:00
- Information Services Opening Times Saturday: 08:00 - 13:15
- Information Services Opening Times Sunday: No
Staff Help Available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points
No
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Category B2.
Step free access to Platform 1 (to Chester) via a ramp with handrails and a steep gradient.
Step free access to Platform 2 (to Manchester) via a ramp with handrails and a steep gradient.
Access between both platforms is via a footbridge.
Ticket barriers and gates
No
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Accessible public telephones
Yes
Located outside the ticket office on the wall
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
0 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Operator
Transport for Wales
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Sunday: Yes
Spaces
50 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking is free
Refreshment Facilities
No
Pay Phones
Yes
Accessible Public Telephones
Yes
Located outside the ticket office on the wall
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is on the main road near the station car park.
The nearest bus stops are
From the ticket office walk up the steps apx 50m to main road.
or
Take footbridge by station entrance, walk apx 75m.
