Last updated:Today at 17:15
Train companies affected:South Western Railway
Runcorn (RUN)
Runcorn station, Station Road, Runcorn, Cheshire, WA7 5UB
Runcorn Station Improvement
Transport for Wales is currently delivering significant improvements to customer facilities at Runcorn East station. The waiting shelters are temporarily out of use whilst works progress to provide new waiting shelters and cycle storage.
This work is expected to be completed by the end of August.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:45 - 19:30
- Opening Hours Saturday: 06:30 - 19:30
- Opening Hours Sunday: 08:45 - 19:30
Location
Ticket machines can be found in the booking hall.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
No
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Sunday: 08:00 - 00:45
- Information Services Opening Times Monday to Friday: 05:15 - 00:15
- Information Services Opening Times Saturday: 05:15 - 00:15
Staff Help Available
- Staff Help Available Monday to Saturday: 05:15 - 00:15
- Staff Help Available Sunday: 08:00 - 00:45
Passenger Assist meeting point is the Customer Service Office within the Ticket Office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Available in the car park
Customer Services Notes
Customers are encouraged to approach a member of station staff for any customer information enquiry. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step-free access to all platforms / the platform
Ticket barriers and gates
No
Accessible ticket machines
No
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Available on Platform 1, accessed via RADAR key.
Waiting rooms
Yes
Seating and waiting rooms throughout.
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
Runcorn Car Park 1
11 spaces
Runcorn Car Park 2
16 spaces
Runcorn Car Park 3
2 spaces
Accessible car park equipment
Runcorn Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Saturday: 05:15 - 00:15
- Staff help available Sunday: 08:00 - 00:45
Passenger Assist meeting point is the Customer Service Office within the Ticket Office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points and Meeting Point
Yes
Available in the car park
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Accessible Toilets
Yes
Available on Platform 1, accessed via RADAR key.
Baby Changing
Yes
Waiting Rooms
Yes
Seating and waiting rooms throughout.
Seating Area
Yes
Station Car Park 1 - Multi Story (Platform 1)
Operator
Avanti West Coast
- Station Car Park 1 - Multi Story (P
- Shaw Street
- Runcorn
- WA7 5TX
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: 05:15 - 23:45
- Car Parking Availability Saturday: 05:15 - 22:30
- Car Parking Availability Sunday: 08:15 - 23:45
Spaces
451 spaces
Accessible spaces
11 spaces
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users season tickets, please speak to a member of staff.
Station Car Park 2 (Platform 1)
Operator
Avanti West Coast
- Shaw Street
- Runcorn
- WA7 4TB
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: 05:15 - 23:45
- Car Parking Availability Saturday: 05:15 - 22:30
- Car Parking Availability Sunday: 08:15 - 23:45
Spaces
76 spaces
Accessible spaces
16 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users season tickets, please speak to a member of staff.
Station Car Park 3 (Platform 2)
Operator
Avanti West Coast
- Holloway
- Runcorn
- WA7 5YB
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: 05:15 - 23:45
- Car Parking Availability Saturday: 05:15 - 22:30
- Car Parking Availability Sunday: 08:15 - 23:45
Spaces
100 spaces
Accessible spaces
2 spaces
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users season tickets, please speak to a member of staff.
Refreshment Facilities
Yes
Shops
Yes
Pay Phones
Yes
Bicycle Storage
Spaces
16 spaces
16 spaces by car park 1 on umbrella style racks and 3 x hoops on Platform 1 (2 x cycles per hoop = 6 spaces)
Type of Storage
Stands & Racks
Location
Adjacent to Car Park 1 (Multi-Story)
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Pick Up / Drop Off in the turning circle adjacent to the station entrance.
Information to plan your onward journey is available in a printable format here
