Last updated:Yesterday at 22:17
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Yesterday at 11:54
Train companies affected:South Western Railway
Ryde Esplanade (RYD)
Ryde Esplanade station, The Esplanade, Ryde, Isle of Wight, PO33 2HE
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday: 05:25 - 19:00
- Opening Hours Tuesday to Friday: 06:10 - 19:00
- Opening Hours Saturday: 06:10 - 17:15
- Opening Hours Sunday: 07:30 - 18:00
Location
Ticket office is located on platform 1.
A Ticket Vending Machine is located in the booking hall.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
no
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Ryde Esplanade ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
Customer Information Screens
No
Staff Help Available
No
Customer Help Points
Yes
Customer Services Notes
Please contact our Customer Services Department on 0345 6000 650
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access category A.
There is step-free access to the platform via a short (3.3m) ramp (1:13 gradient).
Ticket barriers and gates
No
Accessible ticket machines
Yes
no
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday: 05:25 - 19:00
- Waiting rooms Tuesday to Friday: 06:10 - 19:00
- Waiting rooms Saturday: 06:10 - 17:15
- Waiting rooms Sunday: 07:30 - 18:00
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Helpline
Yes
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Toilets
Yes
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday: 05:25 - 19:00
- Waiting Rooms Tuesday to Friday: 06:10 - 19:00
- Waiting Rooms Saturday: 06:10 - 17:15
- Waiting Rooms Sunday: 07:30 - 18:00
Seating Area
Yes
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
During planned engineering work and unplanned disruption, rail replacement buses will use the following bus stops
To Ryde Pier Head: a shuttle bus will operate from opposite Greenham Newsagents at the bottom of Union Street.
To Ryde St Johns Road, Brading, Sandown, Lake and Shanklin: from Hovertravel car park.
Taxi Rank. Ryde Taxis - 01983 811111 Jet Cars - 01983 566566
Information to plan your onward journey is available in a printable format here
