Last updated:Yesterday at 22:17
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Yesterday at 11:54
Train companies affected:South Western Railway
Ryde Esplanade station, The Esplanade, Ryde, Isle of Wight, PO33 2HE
Ticket office is located on platform 1.
A Ticket Vending Machine is located in the booking hall.
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Ryde Esplanade ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
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Please contact our Customer Services Department on 0345 6000 650
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This station has step-free access to all platforms / the platform.
Step-free access category A.
There is step-free access to the platform via a short (3.3m) ramp (1:13 gradient).
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Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
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There are no cycle hire facilities at this station
During planned engineering work and unplanned disruption, rail replacement buses will use the following bus stops
To Ryde Pier Head: a shuttle bus will operate from opposite Greenham Newsagents at the bottom of Union Street.
To Ryde St Johns Road, Brading, Sandown, Lake and Shanklin: from Hovertravel car park.
Taxi Rank. Ryde Taxis - 01983 811111 Jet Cars - 01983 566566
Information to plan your onward journey is available in a printable format here