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Ryde Esplanade (RYD)

Ryde Esplanade station, The Esplanade, Ryde, Isle of Wight, PO33 2HE

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday: 05:25 - 19:00
  • Opening Hours Tuesday to Friday: 06:10 - 19:00
  • Opening Hours Saturday: 06:15 - 17:15
  • Opening Hours Sunday: 07:30 - 18:00
Location

Ticket office is located on platform 1.

A Ticket Vending Machine is located in the booking hall.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

no

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Ryde Esplanade ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

No

Staff Help Available

No

Customer Help Points

Yes

Customer Services Notes

Please contact our Customer Services Department on 0345 6000 650

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free access category A.

There is step-free access to the platform via a short (3.3m) ramp (1:13 gradient).

Ticket barriers and gates

No

Accessible ticket machines

Yes

no

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday: 05:25 - 19:00
  • Waiting rooms Tuesday to Friday: 06:10 - 19:00
  • Waiting rooms Saturday: 06:10 - 17:15
  • Waiting rooms Sunday: 07:30 - 18:00
Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available

No

Customer Help Points and Meeting Point

Yes

Helpline

Yes

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

Meeting point for assistance - Assisted Boarding Point on platforms.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.

Toilets

Yes

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday: 05:25 - 19:00
  • Waiting Rooms Tuesday to Friday: 06:10 - 19:00
  • Waiting Rooms Saturday: 06:10 - 17:15
  • Waiting Rooms Sunday: 07:30 - 18:00

Seating Area

Yes

ATM

Yes

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

No

Post Boxes

No

Bicycle Storage

Spaces

0 spaces

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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