St Albans Abbey (SAA)

Managed by London Northwestern Railway 

 
St Albans Abbey station
Holywell Hill
St Albans
Hertfordshire
AL1 2DN
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

St Albans Abbey

Stations made easy

Route planning around the station including maps and platforms

Show [SAA] route

 

Station Message: Alert!

Please note that this station is unstaffed. Passengers requiring assistance getting on and off the train are strongly advised to pre-book so a member of staff can be present to help them. This can be done by calling Assisted Travel on 0800 092 4260.

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
No
Storage location
station platform
Storage spaces
20
Storage CCTV
Yes
Car Park
Station Car Park
Operator
Indigo
Phone number
0330 1235 247
Address
-
-
Email address
[email protected]
Opening hours
Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
20  with 1 accessible spaces available
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge 
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 

Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.

Free of charge
No
Daily rate
£4.50
Saturday rate
£3.20
Sunday rate
£3.20
Weekly rate
£17.00
Monthly rate
£54.00
Annual rate
£432.00
CCTV Coverage
Yes
Accessible taxis

Accessible taxis are not available

Impaired mobility set down / pick up points available
No
Airport

Change at Watford Junction for trains to Gatwick Airport. For Heathrow Airport use regular 'Green Line' bus service 724 from St Albans Station interchange.

Ticket buying and collection

 
Ticket Office
No
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

A Ticket Vending Machine is located on Platform One.

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards validators
No

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

On platform

Customer Services

Please contact our Contact Centre team on: 0333 311 0006  Who are open during the following times:

Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.

**St. Albans Abbey station is accredited by the Secure Station Scheme**

 

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Towards Watford - Public Service bus stop A/Rail Replacement bus stop on A5183 on Holywell Hill near to the station entrance car park.

Towards St Albans - Public Service bus stop B/Rail Replacement bus stop on A5183 on Holywell Hill.

Facilities

 
ATM Machine
No
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 0248 997
Assisted travel

If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don’t forget you can always simply ‘turn up and go’ without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

Helpline opening hours
Monday - Sunday 08:00 - 22:00

08:00 – 22:00, 7 days a week (except Christmas Day and Boxing Day)

Staff help available
No
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Level access to single platform from car park

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Wheelchairs available
No

Station Map

 
Station plan

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