Last updated:Today at 06:07
Train companies affected:London Overground, Southern, Thameslink
St Albans Abbey (SAA)
St Albans Abbey station, Holywell Hill, St Albans, Hertfordshire, AL1 2DN
Please note that this station is unstaffed. Passengers requiring assistance getting on and off the train are strongly advised to pre-book so a member of staff can be present to help them. This can be done by calling Assisted Travel on 0800 092 4260.
Station Information
Ticket Office
Opening Hours
No
Location
A Ticket Vending Machine is located at the station entrance.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
A Ticket Vending Machine is located on Platform One.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
Staff Help Available
No
This station is unstaffed. Your assistance will be provided by our on-train Conductor team.
Customer Help Points
Yes
On platform
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0006 Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**St. Albans Abbey station is accredited by the Secure Station Scheme**
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The Assistance meeting point is on the platform that your service is due to depart. Please attract the attention of the Conductor who will assist you onto the train.
Ticket barriers and gates
No
Accessible ticket machines
Yes
A Ticket Vending Machine is located on Platform One.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
N/A
Waiting rooms
Yes
Closed until further notice
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not accessible
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are not available
Impaired mobility set down/pick-up point
No
Pick-up possible in car park.
Accessible spaces
1 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.
Staff Help
Staff help available
No
This station is unstaffed. Your assistance will be provided by our on-train Conductor team.
Customer Help Points and Meeting Point
Yes
On platform
Helpline
- Helpline Monday to Sunday: Yes
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
N/A
Accessible Toilets
No
N/A
Baby Changing
No
Waiting Rooms
Yes
Closed until further notice
Seating Area
Yes
Operator
SABA UK
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
30 spaces
Accessible spaces
1 space
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.
Impaired mobility set down/pick up points available
No
Pick-up possible in car park.
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £5.20
- Rate on Saturday £3.70
- Rate on Sunday £3.70
- Rate per week £19.80
- Rate per month £57.20
- Rate per year £457.60
Refreshment Facilities
No
Pay Phones
No
Accessible Public Telephones
Yes
Public telephones are not accessible
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Location
station platform
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement vehicles will operate from bus stop A on A5183 Holywell Hill, near the station car park entrance, for services to Watford.
Services to St Albans will operate from bus stop B on A5183 Holywell Hill.
Please check your destination before boarding.
Please click below for walking directions from the station to the rail replacement bus stop.
Change at Watford Junction for trains to Gatwick Airport. For Heathrow Airport use regular 'Green Line' bus service 724 from St Albans Station interchange.
