Stourbridge Junction (SBJ)
Managed by West Midlands Railway
Station facilities
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Station seating facilities
Station seating facilities -
Trolleys
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Refreshments
Note Coffee kiosk Food vending machine -
ATM machine
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Toilets
Toilets The toilets are located on Platform 2. The National key toilet is located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Saturday 05:00-21:30 and Sunday 08:00-21:30. The toilet facilities are not available when the Ticket Office is closed. -
Pay phone
Pay phone Cards and Coins -
Internet
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Post box
Note -
Tourist information office
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Shops
Stourbridge Junction
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- By the Ticket Office.
- Storage spaces
- 90
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Network West Midlands
- Address
-
-
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- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 797 with 22 accessible spaces available
- Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
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Stourbridge Junction (SBJ) Station ABM 01384 838383 Falcon 01384 393939 Eagle 01384 444 888
- Accessible taxis
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Accessible taxis are not available
- Impaired mobility set down / pick up points available
- Yes
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Pick-up in car park.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday, Tuesday, Wednesday, Thursday 06:00 - 20:00
Friday 06:00 - 22:00
Saturday 06:00 - 21:00
Sunday 09:00 - 19:00
- Location
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A Ticket Vending Machine is available on Platform 3.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
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An accessible Ticket Office counter is now available at Stourbridge Junction.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
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Monday, Tuesday, Wednesday, Thursday 06:00 - 20:00
Friday 06:00 - 22:00
Saturday 06:00 - 21:00
Sunday 09:00 - 19:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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On all platforms.
- Customer Services
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Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.
**Stourbridge Junction Station is accredited by the Secure Station Scheme**
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
In the event of engineering the bus/coach will collect from: Rail Replacement bus stop in main station car park
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not accessible
- Post box
- Yes
- Refreshment facilities
- Yes
- Coffee kiosk Food vending machine
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 2. The National key toilet is located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Saturday 05:00-21:30 and Sunday 08:00-21:30. The toilet facilities are not available when the Ticket Office is closed.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 0248998
- Assisted travel
-
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don’t forget you can always simply ‘turn up and go’ without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
- Helpline opening hours
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Monday - Sunday 08:00 - 22:00
Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Staff help available
- Yes
- Staff help available opening times
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Monday, Tuesday, Wednesday, Thursday 06:00 - 20:00
Friday 06:00 - 22:00
Saturday 06:00 - 21:00
Sunday 09:00 - 19:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Level access to Booking Hall and subway from main entrance. 25 steps or lift up to platform 1 (for Stourbridge Town) and 25 steps or lift up to platform 3. Additional entrance direct from car park via 5 steps or ramp.
- Wheelchairs available
- No
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