Last updated:Today at 18:13
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway, Transport for Wales, West Midlands Railway
Stourbridge Junction (SBJ)
Stourbridge Junction station, Brook Road, Stourbridge, West Midlands, DY8 1NH
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Thursday: 06:00 - 20:00
- Opening Hours Friday: 06:00 - 22:00
- Opening Hours Saturday: 06:00 - 21:00
- Opening Hours Sunday: 09:00 - 19:00
Location
A Ticket Vending Machine is available on Platform 3.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
An accessible Ticket Office counter is now available at Stourbridge Junction.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live journey information
Information Services Opening Times
- Information Services Opening Times Monday to Thursday: 06:00 - 20:00
- Information Services Opening Times Friday: 06:00 - 22:00
- Information Services Opening Times Saturday: 06:00 - 21:00
- Information Services Opening Times Sunday: 09:00 - 19:00
Staff Help Available
- Staff Help Available Monday to Thursday: 06:00 - 20:00
- Staff Help Available Friday: 06:00 - 22:00
- Staff Help Available Saturday: 06:00 - 21:00
- Staff Help Available Sunday: 09:00 - 19:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
On all platforms.
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Stourbridge Junction Station is accredited by the Secure Station Scheme**
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
An accessible Ticket Office counter is now available at Stourbridge Junction.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not accessible
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are not available
Impaired mobility set down/pick-up point
Yes
Pick-up in car park.
Accessible spaces
22 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Thursday: 06:00 - 20:00
- Staff help available Friday: 06:00 - 22:00
- Staff help available Saturday: 06:00 - 21:00
- Staff help available Sunday: 09:00 - 19:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points and Meeting Point
Yes
On all platforms.
Helpline
- Helpline Monday to Sunday: Yes
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 2. The National key toilet is located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Saturday 05:00-21:30 and Sunday 08:00-21:30. The toilet facilities are not available when the Ticket Office is closed.
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
Yes
Seating Area
Yes
Operator
Transport for West Midlands
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
819 spaces
Accessible spaces
22 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Pick-up in car park.
Car park CCTV
No
Parking charges
Parking is free
Refreshment Facilities
Yes
Coffee kiosk Food vending machine
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not accessible
Post Boxes
Yes
Bicycle Storage
Spaces
90 spaces
Type of Storage
Stands
Location
By the Ticket Office.
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement vehicles will operate from the bus stop in the station car park.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Stourbridge Junction (SBJ) Station ABM 01384 838383 Falcon 01384 393939 Eagle 01384 444 888
Information to plan your onward journey is available in a printable format here
