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Scarborough (SCA)

Scarborough station, Westborough, Scarborough, North Yorkshire, YO11 1TN

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 20:00
  • Opening Hours Saturday: 06:15 - 20:00
  • Opening Hours Sunday: 08:30 - 20:00
Location

The Ticket Office is located on the station concourse.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

  • Staff Help Available Monday to Friday: 06:15 - 23:35
  • Staff Help Available Saturday: 06:15 - 23:35
  • Staff Help Available Sunday: 08:00 - 23:00

Customer Help Points

Yes

Help Points are available in the Booking Hall, on platforms 4/5 and adjacent to Platform 2 to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Customer Services Notes

To speak to a member of our team, please call: 0345 600 1671.

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station is category A. Level access is provided from the station entrance to all platforms. This station is staffed for all services.There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

Please be aware that this station has no tactile paving on the platform edge.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The accessible toilets are located on Platform 3, these toilets are operated by a radar key.

Waiting rooms
  • Waiting rooms Monday to Sunday & Public Holidays: 06:00 - 22:00

A heated waiting room is located on the station concourse.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

7 spaces

Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.

Accessible car park equipment

Yes

Customers can purchase their car parking tickets via the APCOA Connect app or website.

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:15 - 23:35
  • Staff help available Saturday: 06:15 - 23:35
  • Staff help available Sunday: 08:00 - 23:00
Customer Help Points and Meeting Point

Yes

Help Points are available in the Booking Hall, on platforms 4/5 and adjacent to Platform 2 to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Helpline
  • Helpline Monday to Sunday: Yes

The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.

Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Customer Reception on the Station Concourse no less than 20 minutes prior to the departure time of their train.

Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.

Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.

Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.

Toilets

Yes

The toilets are located on Platform 3.

Accessible Toilets

Yes

The accessible toilets are located on Platform 3, these toilets are operated by a radar key.

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Sunday & Public Holidays: 06:00 - 22:00

A heated waiting room is located on the station concourse.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

84 spaces

Accessible spaces

7 spaces

Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.

Accessible car park equipment

Yes

Customers can purchase their car parking tickets via the APCOA Connect app or website.

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £4.20
  • Rate on Saturday £4.20
  • Rate on Sunday £4.20
  • Rate per week £19.50
  • Rate per month £63.00
  • Rate per 3 months £157.00
  • Rate per year £495.00

Refreshment Facilities

Yes

Refreshments are available from the coffee shop on the station concourse.

Shops

Yes

There is a shop located on the station concourse.

Bicycle Storage

Spaces

26 spaces

Type of Storage

Stands

Location

Platform 3

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Bike It - 10 minute walk from station.Hire company offering full range of cycles for the entire family.Delivery / collection service available.More details at www.bikeitcyclewarehouse.com

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