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Last updated:Today at 19:05
Train companies affected:CrossCountry, Great Western Railway

Shanklin (SHN)

Shanklin station, Regent Street, Shanklin, Isle of Wight, PO37 7AR

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:50 - 12:30
  • Opening Hours Saturday: 07:45 - 15:00
  • Opening Hours Sunday: 08:00 - 15:15
Location

Ticket office is located on platform 1.

A Ticket Vending Machine is located outside the side entrance from platform 1.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

No

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Shanklin ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

No

Staff Help Available

No

Customer Help Points

Yes

Customer Services Notes

Please contact the Customer Service Department on 0345 6000 650

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free access category A.

Level access to platform via Booking Hall or side gate.

Ticket barriers and gates

No

Accessible ticket machines

No

Induction loop

Yes

Ramp for train access

No

Accessible Toilets

Yes

Waiting rooms

No

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

At front of station

Accessible spaces

Not Specified

Parking is chargeable for all vehicles.

Accessible car park equipment

Yes

Staff Help

Staff help available

No

Customer Help Points and Meeting Point

Yes

Helpline

Yes

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

Meeting point for assistance - Assisted Boarding Point on platforms.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.

Toilets

Yes

Toilets located in the Ticket Office.

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Spaces

50 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

At front of station

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £1.20
  • Rate per day £1.80
  • Rate on Saturday £1.20
  • Rate on Sunday £1.20
  • Rate per week £7.10
  • Rate per month £25.90
  • Rate per 3 months £77.70
  • Rate per year £259.00

Notes

RingGo Code 2062.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £1.20.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £3.60.

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

10 spaces

Covered cycle racks are located at the front of the station.

Type of Storage

Racks

Location

car park

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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