Shanklin (SHN)
Shanklin station, Regent Street, Shanklin, Isle of Wight, PO37 7AR
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:50 - 12:30
- Opening Hours Saturday: 07:45 - 15:00
- Opening Hours Sunday: 08:00 - 15:15
Location
Ticket office is located on platform 1.
A Ticket Vending Machine is located outside the side entrance from platform 1.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
No
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Shanklin ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.
Information Available From Staff
- Yes - from help point
Customer Information Screens
No
Staff Help Available
No
Customer Help Points
Yes
Customer Services Notes
Please contact the Customer Service Department on 0345 6000 650
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access category A.
Level access to platform via Booking Hall or side gate.
Ticket barriers and gates
No
Accessible ticket machines
No
Induction loop
Yes
Ramp for train access
No
Accessible Toilets
Yes
Waiting rooms
No
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
At front of station
Accessible spaces
Not Specified
Parking is chargeable for all vehicles.
Accessible car park equipment
Yes
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Helpline
Yes
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Toilets
Yes
Toilets located in the Ticket Office.
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Spaces
50 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
At front of station
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £1.20
- Rate per day £1.80
- Rate on Saturday £1.20
- Rate on Sunday £1.20
- Rate per week £7.10
- Rate per month £25.90
- Rate per 3 months £77.70
- Rate per year £259.00
Notes
RingGo Code 2062.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £1.20.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £3.60.
Refreshment Facilities
Yes
Shops
Yes
Bicycle Storage
Spaces
10 spaces
Covered cycle racks are located at the front of the station.
Type of Storage
Racks
Location
car park
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
During planned engineering work and unplanned disruption, rail replacement buses will leave from the station forecourt.
Redline Taxis - 01983 404444
Information to plan your onward journey is available in a printable format here
