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Last updated:Today at 22:42
Train companies affected:London Overground

Shanklin (SHN)

Shanklin station, Regent Street, Shanklin, Isle of Wight, PO37 7AR

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:50 - 12:30
  • Opening Hours,Saturday: 07:45 - 15:00
  • Opening Hours,Sunday: 08:00 - 15:15
Location

Ticket office is located on platform 1.

A Ticket Vending Machine is located outside the side entrance from platform 1.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Unavailable

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Shanklin ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.

Information Available

  • Yes - from help point

Customer Information

Unavailable

Staff Help Available

Unavailable

Customer Help Points

Yes

Customer Services Notes

Please contact the Customer Service Department on 0345 6000 650

Left Luggage

Unavailable

Lost Property

Unavailable

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free access category A.

Level access to platform via Booking Hall or side gate.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Unavailable

Induction loop

Yes

Ramp for train access

Unavailable

Accessible Toilets

Available

Waiting rooms

Unavailable

Seating area

Available

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

At front of station

Accessible spaces

Not Specified

Parking is chargeable for all vehicles except registered Blue Badge holders.

Accessible car park equipment

Yes

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available

Unavailable

Customer Help Points

Yes

Helpline

Available

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

Meeting point for assistance - Assisted Boarding Point on platforms.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.

Help Point location

There are Help Points

Toilets

Available

Toilets located in the Ticket Office.

Accessible Toilets

Available

Baby Changing

Unavailable

Waiting Rooms

Unavailable

Seating Area

Available

Spaces

50 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

At front of station

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £1.20
  • Rate per day £1.80
  • Rate on Saturday £1.20
  • Rate on Sunday £1.20
  • Rate per week £7.10
  • Rate per month £25.90
  • Rate per 3 months £77.70
  • Rate per year £259.00

Notes

RingGo Code 2062.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £1.20.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £3.60.

Blue Badge parking

Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.

Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.

Register for Complimentary Blue Badge Parking.

Refreshment Facilities

Unavailable

Shops

Unavailable

Public Telephones

Yes

Post Boxes

Available

Bicycle Storage

Spaces

10 spaces

Covered cycle racks are located at the front of the station.

Type of Storage

Racks

Location

car park

Sheltered

Yes

CCTV

No

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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