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Shrewsbury (SHR)

Shrewsbury Station, Castle Foregate, Shrewsbury, Shropshire, SY1 2DQ

The lifts are out of order between platforms 4 -7 and the station concourse at Shrewsbury.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 05:20 - 20:40
  • Opening Hours,Saturday: 05:20 - 19:40
  • Opening Hours,Sunday: 07:20 - 19:40
Location

On the left in the station subway

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

The ticket machine(s) take cash, and major debit and credit cards. Ticket machines are touchscreen controls.

Ticket machines are located in the subway at the station entrance.

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Saturday: 04:00 - 01:00
  • Information Services Opening Times,Sunday: 07:00 - 00:45

Staff Help Available

  • Staff Help Available,Monday to Saturday: 04:00 - 01:00
  • Staff Help Available,Sunday: 07:00 - 00:45

Monday to Saturday 04:00 to 01:00

Sunday 07:00 to 00:45

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Customer Help Points

Yes

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Unavailable

Lost Property

Available

Trolleys

Unavailable

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A.

Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers.

Ticket barriers and gates

Available

Wide aisle ticket gates available.

Accessible ticket machines

Available

The ticket machine(s) take cash, and major debit and credit cards. Ticket machines are touchscreen controls.

Ticket machines are located in the subway at the station entrance.

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

The National key toilets are located on Platform 4a; these toilets are operated by a radar key.

Waiting rooms
  • Waiting rooms,Monday to Sunday & Public Holidays: 04:00 - 01:00
  • Waiting rooms,Monday to Sunday & Public Holidays: 07:00 - 19:00

The waiting room on platform 4-7 is open Monday-Sunday 04:00-01:00.

The waiting room on platform 3 is open Monday-Sunday 07:00-19:00.

There is a waiting room on platform 4-7 and a waiting room on platform 3.

Seating area

Available

Induction loop pay phones

Unavailable

Wheelchairs available

Available

Trolleys

Unavailable

Tactile paving on platform edges

There are no tactile warnings on platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Set down/ pick up point is located at the station front, under a canopy.

Accessible spaces

Shrewsbury Car Park 1

0 spaces

Shrewsbury Car Park 2

5 spaces

Accessible car park equipment

Shrewsbury Car Park 1

Shrewsbury Car Park 2

Impaired mobility set-down/ pick-up point note

This is a drop-off point only

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Ramp deployment from rear of vehicle

Ramps can be deployed from the rear and side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is partially covered

Dimensions of set-down/ pick-up spaces

Lane is at least 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Saturday: 04:00 - 01:00
  • Staff help available,Sunday: 07:00 - 00:45

Monday to Saturday 04:00 to 01:00

Sunday 07:00 to 00:45

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Customer Help Points

Yes

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are only available in limited locations

Toilets

Available

The toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key.

Accessible Toilets

Available

The National key toilets are located on Platform 4a; these toilets are operated by a radar key.

Baby Changing

Available

Waiting Rooms

  • Waiting Rooms,Monday to Sunday & Public Holidays: 04:00 - 01:00
  • Waiting Rooms,Monday to Sunday & Public Holidays: 07:00 - 19:00

The waiting room on platform 4-7 is open Monday-Sunday 04:00-01:00.

The waiting room on platform 3 is open Monday-Sunday 07:00-19:00.

There is a waiting room on platform 4-7 and a waiting room on platform 3.

Seating Area

Available

Howard Street

Car Parking Availability
  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Monday to Sunday: Available
  • Car Parking Availability,Monday to Sunday: Available
Spaces

145 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Set down/ pick up point is located at the station front, under a canopy.

Car park CCTV

Yes

Parking charges

Parking charges apply

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

Station Forecourt

Car Parking Availability
  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Monday to Sunday: Available
  • Car Parking Availability,Monday to Sunday: Available
Spaces

8 spaces

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Set down/ pick up point is located at the station front, under a canopy.

Car park CCTV

Yes

Parking charges

Parking charges apply

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

The 8 spaces are 20-minute stay only bays.

Refreshment Facilities

Available

Two cafes are to be found at Shrewsbury station. The first is to the left of the station entrance as you enter the main station building. There is a Starbucks on the main island platforms with entrance doors off either platforms 4 and 7.

Public Telephones

No

Accessible Public Telephones

Unavailable

Bicycle Storage

Spaces

72 spaces

Type of Storage

Stands

Location

There are several cycle parking areas at Shrewsbury station.

20 Rail stands providing for up to 40 bicycle parking spaces are located at the northern end of Platform 7. These are beyond the gateline.

10 Rail stands providing for up to 20 bicycle parking spaces are located to the right of the main station entrance, by the station forecourt.

6 Rail stands providing for up to 12 bicycle parking spaces are located on Platform 3.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station.

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