Last updated:Yesterday at 23:28
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Yesterday at 21:18
Train companies affected:South Western Railway
Shrewsbury (SHR)
Shrewsbury station, Castle Foregate, Shrewsbury, Shropshire, SY1 2DQ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:20 - 20:40
- Opening Hours Saturday: 05:20 - 19:40
- Opening Hours Sunday: 07:20 - 19:40
Location
On the left in the station subway
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
Information Available From Staff
- Yes - from information point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Saturday: 05:00 - 01:00
- Information Services Opening Times Sunday: 07:00 - 00:45
Staff Help Available
- Staff Help Available Monday to Saturday: 05:00 - 01:00
- Staff Help Available Sunday: 07:00 - 00:45
Monday to Saturday 05:00 to 01:00
Sunday 07:00 to 00:45
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Customer Help Points
No
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B.
Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
Waiting rooms
No
Seating area
No
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
0 spaces
Accessible car park equipment
Shrewsbury Car Park 1
Shrewsbury Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Saturday: 05:00 - 01:00
- Staff help available Sunday: 07:00 - 00:45
Monday to Saturday 05:00 to 01:00
Sunday 07:00 to 00:45
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
Accessible Toilets
Yes
The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
Baby Changing
No
Waiting Rooms
No
Seating Area
No
Howard Street
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Sunday: Yes
Spaces
145 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Station Forecourt
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Sunday: Yes
Spaces
11 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Refreshment Facilities
Yes
Pay Phones
Yes
Bicycle Storage
Spaces
93 spaces
45 hoops
Type of Storage
Stands
Location
There are several cycle parking areas at Shrewsbury station.
28 Rail stands providing for up to 55 bicycle parking spaces are located at the northern end of Platform 7. These are beyond the gateline.
8 Rail stands providing for up to 16 bicycle parking spaces are located to the right of the main station entrance, by the station forecourt.
2 Rail stands providing for up to 4 bicycle parking spaces are located by the exit from the station forecourt onto Castle Gates.
6 Rail stands providing for up to 12 bicycle parking spaces are located at the north end of Platform 3.
3 Rail stands providing for up to 6 bicycle parking spaces are located in the middle of Platform 3.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is at the station front.
Pick up and set down
Bus stops are located near the station on Castle Street.
Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables: www.arrivabus.co.uk
Buy a Shrewsbury PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
