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Somerleyton (SYT)

Somerleyton station, Station Road, Somerleyton, Norfolk, NR32 5QN

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

Unavailable

Ticket Machines

No

Collect tickets bought online
  • No
Accessible ticket machines

Unavailable

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Staff Help Available

Available

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance 

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By using one of the two Help Points at this station

Assistance meeting point is on the platform.

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 2 (for trains towards Lowestoft) - There are two help points on this platform and both are fixed to the grey posts beneath the customer information screens. One is located between the former station building and the waiting shelter, and the other is next to the level crossing at the end of Station Road.

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday & Public Holidays: Available

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This station has step free access to both platforms. However, please note that step free access to Platform 1 (for trains towards Norwich) is via the barrow crossing at the end of the platform. This ramp is quite steep so may not be suitable for all.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Unavailable

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms

Unavailable

Seating area

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

1 spaces

Accessible car park equipment

Yes

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 3.6m wide

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available

Available

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance 

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By using one of the two Help Points at this station

Assistance meeting point is on the platform.

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 2 (for trains towards Lowestoft) - There are two help points on this platform and both are fixed to the grey posts beneath the customer information screens. One is located between the former station building and the waiting shelter, and the other is next to the level crossing at the end of Station Road.

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station
Help Point location

Help Points are available inside and outside this station

Toilets

Unavailable

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

Unavailable

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

8 spaces

Accessible spaces

1 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

Parking charges

Parking is free

Refreshment Facilities

Unavailable

Public Telephones

No

Bicycle Storage

Spaces

6 spaces

Type of Storage

Racks

Location

There are six wheel racks located between the station car park and Platform 2 (for trains towards Lowestoft), next to the entrance gate on to the platform.

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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