Stoke-on-Trent (SOT)
Stoke-on-Trent station, Station Road, Stoke-on-Trent, Staffordshire, ST4 2AA
The lifts are out of order between platform 2 and the overbridge at Stoke-on-Trent station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:55 - 20:00
- Opening Hours,Saturday: 06:25 - 19:30
- Opening Hours,Sunday: 08:55 - 20:30
Location
Ticket machines can be found in the booking hall.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Unavailable
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Sunday: 07:30 - 00:00
- Information Services Opening Times,Monday to Friday: 05:30 - 00:00
- Information Services Opening Times,Saturday: 05:30 - 23:30
Staff Help Available
- Staff Help Available,Monday to Friday: 05:30 - 00:00
- Staff Help Available,Saturday: 05:30 - 23:30
- Staff Help Available,Sunday: 07:30 - 00:00
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Customer Services Notes
Customers are encouraged to approach a member of station staff with any customer information enquiry.
Left Luggage
Unavailable
Lost Property
Available
Trolleys
Available
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step-free access to all platforms / the platform
Ticket barriers and gates
Available
Accessible ticket machines
Unavailable
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Available
Platforms 1 & 2
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
By the North end of platform 1
Impaired mobility set down/pick-up point available
Available
Accessible spaces
Stoke-on-Trent Car Park 1
6 spaces
Stoke-on-Trent Car Park 2
Not Specified
Stoke-on-Trent Car Park 3
15 spaces
Accessible car park equipment
Stoke-on-Trent Car Park 3
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:30 - 00:00
- Staff help available,Saturday: 05:30 - 23:30
- Staff help available,Sunday: 07:30 - 00:00
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Available
The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
Accessible Toilets
Available
Baby Changing
Available
Waiting Rooms
Available
Platforms 1 & 2
Seating Area
Available
First Class Lounge
- First Class Lounge,Monday to Friday: 05:45 - 21:00
- First Class Lounge,Saturday: 10:00 - 18:00
- First Class Lounge,Sunday: 12:00 - 20:00
There is currently no First Class lounge at this station
Stoke on Trent Car Park 1 (South End of Platform 1)
Operator
Avanti West Coast
- Car Park Number 1
- Station Road
- Stoke On Trent
- ST4 2AA
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
157 spaces
Accessible spaces
6 spaces
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £6.50
- Rate on Sunday £6.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
Stoke on Trent Car Park 2 (North End of Platform 1)
Operator
Avanti West Coast
- Car Park Number 2
- Station Road
- Stoke On Trent
- ST4 2AA
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
24 spaces
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £6.50
- Rate on Sunday £6.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Stoke on Trent Car Park 3 (Adjacent to Platform 2/3)
Operator
Avanti West Coast
- Car Park Number 3
- Station Road
- Stoke on Trent
- ST4 2AA
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
308 spaces
Accessible spaces
15 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £6.50
- Rate on Sunday £6.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
ATM
Available
Refreshment Facilities
Available
Shops
Available
Public Telephones
No
Public Wi-Fi
Available
Post Boxes
Available
Bicycle Storage
Spaces
88 spaces
The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).
63 spaces in platform 1 cycle hub
14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)
12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)
Type of Storage
Compounds, Lockers & Stands
Location
all platforms
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
More Information
Transport Links
Rail replacement coach services can be found at the front of the station. From 2 to 22 August 2025, rail replacement coach services will run to and from car park 3.
Information to plan your onward journey is available in a printable format here
Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
