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Stoke-on-Trent (SOT)

Stoke-on-Trent station, Station Road, Stoke-on-Trent, Staffordshire, ST4 2AA

Stoke-on-Trent station repair work

Major road works are taking place around Stoke-on-Trent station, so please allow plenty of time before your train journey if you’re heading to the station by road. If you’re dropping off or picking up, Winton Square at the front of the station is still accessible and the station entrance remains open as normal. If you’re parking up for the day or longer, please head to Car Park 3 at the rear of the station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:55 - 20:00
  • Opening Hours Saturday: 06:25 - 19:30
  • Opening Hours Sunday: 08:55 - 20:30
Location

Ticket machines can be found in the booking hall.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

No

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Sunday: 07:30 - 00:00
  • Information Services Opening Times Monday to Friday: 05:30 - 00:00
  • Information Services Opening Times Saturday: 05:30 - 23:30

Staff Help Available

  • Staff Help Available Monday to Friday: 05:30 - 00:00
  • Staff Help Available Saturday: 05:30 - 23:30
  • Staff Help Available Sunday: 07:30 - 00:00

Customer Help Points

Yes

Customer Services Notes

Customers are encouraged to approach a member of station staff with any customer information enquiry.

Luggage Storage

No

Lost Property

Yes

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step-free access to all platforms / the platform

Ticket barriers and gates

Yes

Accessible ticket machines

No

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Platforms 1 & 2

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

By the North end of platform 1

Impaired mobility set down/pick-up point

Yes

Accessible spaces

Stoke-on-Trent Car Park 1

6 spaces

Stoke-on-Trent Car Park 2

Not Specified

Stoke-on-Trent Car Park 3

15 spaces

Accessible car park equipment

Stoke-on-Trent Car Park 3

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:30 - 00:00
  • Staff help available Saturday: 05:30 - 23:30
  • Staff help available Sunday: 07:30 - 00:00
Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.

Accessible Toilets

No

Baby Changing

Yes

Waiting Rooms

Yes

Platforms 1 & 2

Seating Area

Yes

First Class Lounge

  • First Class Lounge Monday to Friday: 05:45 - 21:00
  • First Class Lounge Saturday: 10:00 - 18:00
  • First Class Lounge Sunday: 12:00 - 20:00

There is currently no First Class lounge at this station

Stoke on Trent Car Park 1 (South End of Platform 1)

Operator

Avanti West Coast

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Spaces

157 spaces

Accessible spaces

6 spaces

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £12.50
  • Rate on Saturday £6.50
  • Rate on Sunday £6.50
  • Rate per month £132.00
  • Rate per 3 months £374.00
  • Rate per year £1200.00
Notes

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.

Stoke on Trent Car Park 2 (North End of Platform 1)

Operator

Avanti West Coast

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Spaces

24 spaces

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £12.50
  • Rate on Saturday £6.50
  • Rate on Sunday £6.50
  • Rate per month £132.00
  • Rate per 3 months £374.00
  • Rate per year £1200.00
Notes

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

Different rates apply to non rail users, please speak to a member of staff.

Stoke on Trent Car Park 3 (Adjacent to Platform 2/3)

Operator

Avanti West Coast

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Spaces

308 spaces

Accessible spaces

15 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £12.50
  • Rate on Saturday £6.50
  • Rate on Sunday £6.50
  • Rate per month £132.00
  • Rate per 3 months £374.00
  • Rate per year £1200.00
Notes

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

Different rates apply to non rail users, please speak to a member of staff.

ATM

Yes

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

No

Public Wi-Fi

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

88 spaces

The cycle hub on Platform 1 has space for 63 cycles.  There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).

63 spaces in platform 1 cycle hub

14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)

12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)

Type of Storage

Compounds, Lockers & Stands

Location

all platforms

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Brompton Bike Hire is available at the station.  They have two tariffs to chose from; frequent and leisure.  Each has an annual membership fee and a daily hire charge.  Please click here for more information.

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