Last updated:Today at 02:29
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Yesterday at 11:54
Train companies affected:South Western Railway
Stalybridge station, Rassbottom Street, Stalybridge, Greater Manchester, SK15 1RF
The lifts are out of order between platform 3 and the main concourse at Stalybridge station.
The ticket office is on the left as you enter the station.
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Yes
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No
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
Yes
Help Points are available on platforms 1, 3 and 4 and also within the Booking Hall to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
To speak to a member of our team, please call: 0345 600 1671.
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No
Yes
This station has step-free access to all platforms / the platform.
This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access from the subway to all platforms. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
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Yes
Yes
Yes
Yes
Yes
The accessible toilets are located on Platform 4, these toilets are operated by a radar key.
Yes
Heated waiting rooms are located on Platforms 1, 3 and 4.
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Yes
No
Yes
3 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Yes
Car Park is free of charge.
Yes
Help Points are available on platforms 1, 3 and 4 and also within the Booking Hall to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office (when open) or the Customer Assistance Office on Platform 4 no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Yes
The toilets are located on Platform 4.
Yes
The accessible toilets are located on Platform 4, these toilets are operated by a radar key.
Yes
Yes
Heated waiting rooms are located on Platforms 1, 3 and 4.
Yes
12 spaces
3 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Yes
Car Park is free of charge.
Yes
No
Parking is free
Yes
Refreshments are available from the bar on platform 4.
Yes
Yes
32 spaces
These are new facilities to replace those located on Platform which will be subsequently removed.
Stands & Racks
Outside the front entrance to the station.
Yes
Yes
There are no cycle hire facilities at this station
Pick up from Bus stop E, under the railway bridge, station side on Market Street.
The nearest taxi rank is on Rassbottom Street.
Information to plan your onward journey is available in a printable format here