Stratford (London) (SRA)
Stratford station, Station Street, Stratford, Greater London, E15 1AZ
The lifts are out of order between platform 6 & 8 and the concourse at Stratford station.
Customers travelling westbound (towards Paddington) from Stratford are advised to travel to Whitechapel using Elizabeth line trains from Platform 5.
Customers travelling eastbound (towards Shenfield) are advised to travel westbound (towards Paddington) to Whitechapel using Elizabeth line services from Platform 5. At Whitechapel, catch the next eastbound Elizabeth line train (towards Shenfield).
Customers travelling eastbound (towards Shenfield) to Stratford are advised to continue their journey to Maryland, and catch the next westbound (towards Liverpool Street) Elizabeth line train back to Stratford.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 21:30
- Opening Hours,Saturday: 06:15 - 21:30
- Opening Hours,Sunday: 06:40 - 21:30
Northern ticket office:
09:00-16:00 Mon-Fri
08:00-16:00 Sun
Location
There is a Elizabeth Line ticket office outside the Southern Entrance and another located within the Northern Ticket Hall area.
London Fare Zone
Zone 2/3
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Tickets can be collected onto Greater Anglia smartcards at this station.
Information Available
- Yes - from help point
- Yes - from ticket office
- Yes - from information point
Customer Information
- Live service information
- Departure Screens
Staff Help Available
Available
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Accessibility Category A. This station has step-free access to all platforms
Ticket barriers and gates
Available
Ticket gates are staffed from first to last train
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Unavailable
Seating area
Available
Platform 1&2 - Multiple seats available covered under canopy.
Platform 3&5 - Multiple seats available covered under canopy.
Platform 6&8 - Multiple seats available covered under canopy.
Platform 9&10 - Multiple waiting shelters, uncovered seats also available along the platform.
Platform 10a - Waiting Shelters available
Platform 11 - Waiting Shelter available
Platform 12 - Waiting Shelter available
Jubilee & DLR platforms - Seats available and covered by canopy.
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Not Specified
Car parking is available at Westfield's or Stratford Shopping Centre.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for more than 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
Available
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Help Point location
There are Help Points
Toilets
Unavailable
Toilets are currently closed, we apologise for the inconvenience
Accessible toilets are available located on Jubilee line concourse - radar key required.
Toilets also available in the South concourse under the staircase.
Accessible Toilets
Available
Baby Changing
Available
Waiting Rooms
Unavailable
Seating Area
Available
Platform 1&2 - Multiple seats available covered under canopy.
Platform 3&5 - Multiple seats available covered under canopy.
Platform 6&8 - Multiple seats available covered under canopy.
Platform 9&10 - Multiple waiting shelters, uncovered seats also available along the platform.
Platform 10a - Waiting Shelters available
Platform 11 - Waiting Shelter available
Platform 12 - Waiting Shelter available
Jubilee & DLR platforms - Seats available and covered by canopy.
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
ATM
Available
ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance.
Refreshment Facilities
Available
Coffee shops & Refreshment Kiosks available
Shops
Available
Newsagent located in the Central subway opposite platform 3&5 staircase
Public Telephones
No
Post Boxes
Unavailable
Outside the station - Stratford Centre
Bicycle Storage
Type of Storage
Stands
Location
Note that these are Council-owned cycle racks, located outside the front of the station
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services for Greater Anglia, London Overground, and Elizabeth Line (and c2c) will depart from:
Montfichet Road, Bus Stop W, for Eastbound services
A taxi rank is located at the front of Stratford Station Great Eastern Road, next to bus station and on Montifichet Road by the entrance to Westfield shopping centre.
London Buses operate from outside the station.
Information to plan your onward journey is available in a printable format Buses from Stratford (tfl.gov.uk)
London Underground Central Line and Jubilee Lines and Docklands Light Railway.
Elizabeth Line to Heathrow Airport
DLR to London City Airport
Greater Anglia to Stansted Airport via Tottenham Hale