Skip to main content

Strood (Kent) (SOO)

Strood station, Canal Road, Strood, Kent, ME2 4DR

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 19:00
  • Opening Hours Saturday: 07:45 - 14:00
  • Opening Hours Sunday: 08:15 - 15:30

This station is not continuously staffed please see staffing times for details of when staff are available.

Location

On way in to access trains

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

station forecourt

Height adjusted ticket office counter

Yes

There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday to Sunday: Yes

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available Monday to Friday: 06:00 - 02:00
  • Staff Help Available Saturday: 06:00 - 02:00
  • Staff Help Available Sunday: 06:00 - 02:00

Customer Help Points

Yes

On platform

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7022

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A. This station has step free access to all platforms - Step free access direct to platform 1 from the side entrance for services away from London towards Rochester, Chatham, Gillingham and Rainham. Step free access via lift to platforms 2 and 3 for services to London and also onto the Medway Valley line stations. Stepped access to platforms 2 and 3 via the station subway. Step free interchange between platforms via the lift.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

station forecourt

Height adjusted ticket office counter

Yes

There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Platform 1- Available during staffing hours

Waiting rooms

Yes

Only available when staff present

Heated waiting room on Platform 1 and 2/3 Only available when staff present

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not wheelchair accessible

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available to book

Impaired mobility set down/pick-up point

Yes

Accessible spaces

3 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:00 - 02:00
  • Staff help available Saturday: 06:00 - 02:00
  • Staff help available Sunday: 06:00 - 02:00
Customer Help Points and Meeting Point

Yes

On platform

Helpline

Yes

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Nearest accessible station

Toilets

Yes

Platform 1- Available during staffing hours

Accessible Toilets

Yes

Platform 1- Available during staffing hours

Baby Changing

Yes

Platform 1- Available during staffing hours

Waiting Rooms

Yes

Only available when staff present

Heated waiting room on Platform 1 and 2/3 Only available when staff present

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

112 spaces

Accessible spaces

3 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Off-peak rate £5.60
  • Rate per day £6.20
  • Rate on Saturday £4.10
  • Rate on Sunday £3.50
  • Rate per week £26.90
  • Rate per month £94.10
  • Rate per 3 months £281.50
  • Rate per 6 months £565.00
  • Rate per year £1012.00

Notes

From 1st June - new off peak evening rate (after 18:00) - £1.50

ATM

Yes

To the right of the main entrance to the station in the wall.

Refreshment Facilities

Yes

Coffee shops

Shops

Yes

newspapers

Pay Phones

No

Accessible Public Telephones

Yes

Public telephones are not wheelchair accessible

Post Boxes

Yes

Freestanding postbox to the left of the station building.

Bicycle Storage

Spaces

40 spaces

You may leave your cycle in the rack provided however you do so at your own risk.

Type of Storage

Stands

Location

front of station

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station