Last updated:Today at 21:14
Train companies affected:Avanti West Coast, London Northwestern Railway
Sudbury & Harrow Road (SUD)
Sudbury & Harrow Road station, Harrow Road, Sudbury, Greater London, HA0 2LW
The customer information system at the station is out of order at Sudbury & Harrow Road station.
Station Information
Ticket Office
Opening Hours
Unavailable
There are no ticket issuing facilities at Sudbury & Harrow Road station.
Location
Permit to Travel machine available.
London Fare Zone
Zone 4
Ticket Machines
No
Collect tickets bought online
- No
Accessible ticket machines
Unavailable
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- No
Use Oyster Pay as you go here
Yes
Pay as you go note
There are no facilities to top up Oyster cards at this station. Please top up your card at an Oyster Ticket Stop, London Underground ticket machine or through the TfL app or website prior to boarding your train.
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Chiltern Railways Smartcards can be obtained from www.chilternrailways.co.uk/smart
Contactless Pay as you go
Use Contactless Pay as you go from this station
Yes
Contactless Pay as you go note
Pay as you go with contactless is available as far as High Wycombe.
Information Available
If the station is unstaffed, please contact the customer relations team or onboard staff
Customer Information
- Departure Screens
Staff Help Available
Unavailable
Please note: Sudbury Harrow Road station is unstaffed and there is no step free access to the platforms.
we recommend that you book assistance in advance of your journey to enable us to arrange alternative transport to the nearest accessible station.
Alternatively, please use the Help Point at the station.
Customer Help Points
Yes
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 12:00 - 20:00
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
There are no apparent induction loops
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Please note: Sudbury Harrow Road station is unstaffed and there is no step free access to the platforms.
we recommend that you book assistance in advance of your journey to enable us to arrange alternative transport to the nearest accessible station.
Alternatively, please use the Help Point at the station.
Step Free Access Category C. The station has no step free access to any platform.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Unavailable
Induction loop
Yes
Ramp for train access
Unavailable
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
Impaired mobility set down/pick-up point available
Unavailable
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
Unavailable
Please note: Sudbury Harrow Road station is unstaffed and there is no step free access to the platforms.
we recommend that you book assistance in advance of your journey to enable us to arrange alternative transport to the nearest accessible station.
Alternatively, please use the Help Point at the station.
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: 07:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Available
Refreshment Facilities
Unavailable
Public Telephones
No
Bicycle Storage
Spaces
8 spaces
Type of Storage
Stands
Sheltered
No
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
This station is not served by rail replacement buses, due to difficult road access. Please use the Passenger Help Point on the station to arrange for a taxi to the nearest served Chiltern Railways station.
Information to plan your onward journey is available in a printable format here
