Last updated:Today at 03:11
Train companies affected:South Western Railway
Surrey Quays (SQE)
Surrey Quays station, Lower Road, Rotherhithe, London, SE16 2UF
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:00 - 10:00
- Opening Hours Saturday to Sunday: No
London Fare Zone
Zone 2
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Office
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:34 - 00:48
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Friday: 05:34 - 00:48
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
Customer Help Points
Yes
In booking hall and on platforms
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Booking Hall only. This station is not a step free station
Information on how London Overground is improving accessibility can be found at https://tfl.gov.uk/modes/london-overground/improving-london-overground
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
No
Accessible Toilets
No
Waiting rooms
No
Seating area
No
Seats on both platforms
Wheelchairs available
No
Secure Station Accredited
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:34 - 00:48
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
Customer Help Points and Meeting Point
Yes
In booking hall and on platforms
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
No
Seats on both platforms
Refreshment Facilities
Yes
Cold drinks vending machine Food vending machine
Shops
Yes
High street shops
Pay Phones
No
Public Wi-Fi
No
Post Boxes
Yes
Post Office located nearby
Bicycle Storage
Spaces
5 spaces
Type of Storage
Stands
Location
Station entrance
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use bus stop H in Deal Porters Way for southbound services to New Cross/New Cross Gate (Service X)
Use bus stop S in Rotherhithe Old Road for northbound services to Dalston Junction/Dalston Kingsland (Service X)
Use bus stop S in Rotherhithe Old Road for southbound services to Clapham Junction (Service M)
Nearest London Underground station is at Canada Water, one stop to the north.
Connections at Shadwell via Docklands Light Railway to/from London City Airport
