Last updated:Today at 22:24
Train companies affected:South Western Railway
Sutton Coldfield (SUT)
Sutton Coldfield station, Railway Road, Sutton Coldfield, West Midlands, B73 6AY
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Thursday: 06:00 - 19:00
- Opening Hours Friday: 06:00 - 20:00
- Opening Hours Saturday: 08:00 - 20:00
- Opening Hours Sunday: 09:00 - 17:00
Location
A Ticket Vending Machine is located on Platform 2.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
A Ticket Vending Machine is located on Platform 2.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Thursday: 06:00 - 19:00
- Information Services Opening Times Friday: 06:00 - 20:00
- Information Services Opening Times Saturday: 08:00 - 20:00
- Information Services Opening Times Sunday: 09:00 - 17:00
Staff Help Available
- Staff Help Available Monday to Thursday: 06:00 - 19:00
- Staff Help Available Friday: 06:00 - 20:00
- Staff Help Available Saturday: 08:00 - 20:00
- Staff Help Available Sunday: 09:00 - 17:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
On both platforms.
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Sutton Coldfield is accredited by the Secure Station Scheme**
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Ticket barriers and gates
No
Accessible ticket machines
Yes
A Ticket Vending Machine is located on Platform 2.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
N/A
Waiting rooms
Yes
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not accessible
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are not available
Impaired mobility set down/pick-up point
No
Possible in station car park or forecourt.
Accessible spaces
17 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Thursday: 06:00 - 19:00
- Staff help available Friday: 06:00 - 20:00
- Staff help available Saturday: 08:00 - 20:00
- Staff help available Sunday: 09:00 - 17:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points and Meeting Point
Yes
On both platforms.
Helpline
- Helpline Monday to Sunday: Yes
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
N/A
Accessible Toilets
No
N/A
Baby Changing
No
Waiting Rooms
Yes
Seating Area
Yes
Operator
Transport for West Midlands
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
337 spaces
Accessible spaces
17 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Possible in station car park or forecourt.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £4.50
- Rate on Saturday £4.50
- Rate on Sunday £2.30
Notes
Season ticket holders are allowed to park free of charge on production of their rail season ticket to the Parking Warden deployed on the car park between 0700 to 1030 hours Monday to Friday
Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.70 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the Warden in their car window and present the tear off slip to the Ticket Office at the time of purchase.
Refreshment Facilities
No
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not accessible
Bicycle Storage
Spaces
14 spaces
Type of Storage
Stands & Lockers
Location
lockers on the Lichfield platform and the stands are in the booking hall
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
In the event of engineering the bus/coach will collect from: In the short stay car park at the front of the station.
Sutton Radio 0121 311 1113 Parkers 0121 355 6969
Information to plan your onward journey is available in a printable format here
