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Swansea (SWA)

Swansea station, High Street, Swansea, City and County of Swansea, SA1 1NU

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 05:15 - 20:00
  • Opening Hours,Saturday: 06:15 - 20:00
  • Opening Hours,Sunday: 08:00 - 20:00

Tickets requiring reservations: Mon-Sat 0910-1845

Location

Ticket Office is located in the main Booking Hall.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

The ticket machines take cash, debit and credit cards.

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.

Information Available

  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: Available
  • Information Services Opening Times,Saturday: 03:00 - 00:00
  • Information Services Opening Times,Sunday: 07:00 - 00:00

Staff Help Available

Available

Staff help is available at this station within the Ticket Office Hours, outside of these times there are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Customer Help Points

No

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Unavailable

Lost Property

Available

Trolleys

Unavailable

CCTV at the Station

Yes

Tourist Information

Available

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A.

Step free access to all platforms.

Ticket barriers and gates

Available

Accessible ticket machines

Available

The ticket machines take cash, debit and credit cards.

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Waiting rooms

Available

The Waiting Room is open during Ticket Office hours but is closed between 14:00-16:00.

Seating area

Available

Wheelchairs available

Available

Trolleys

Unavailable

Tactile paving on platform edges

There are tactile warnings on some platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

0 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available

Available

Staff help is available at this station within the Ticket Office Hours, outside of these times there are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Customer Help Points

No

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Available

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Accessible Toilets

Available

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Baby Changing

Available

Waiting Rooms

Available

The Waiting Room is open during Ticket Office hours but is closed between 14:00-16:00.

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Monday to Sunday: Available
  • Car Parking Availability,Monday to Sunday: Available

Spaces

41 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

ATM

Available

Refreshment Facilities

Available

Shops

Available

Public Telephones

No

Bicycle Storage

Spaces

128 spaces

64 Sheffield stands providing for 128 bikes are provided

Type of Storage

Stands

Location

Cycle parking at Swansea station is provided at three locations.

On Platform 1, there are 39 Sheffield stands providing for up to 78 bicycles to be parked.
On Platform 4, there are 15 Sheffield stands providing parking for up to 30 bicycles.
Outside the station, opposite the Grand Hotel there is a shelter with 10 Sheffield stands offering parking for up to 20 bicycles

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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