Last updated:Today at 15:14
Train companies affected:CrossCountry, East Midlands Railway
Last updated:Today at 10:58
Train companies affected:South Western Railway
Swansea (SWA)
Swansea station, High Street, Swansea, City & County of Swansea, SA1 1NU
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:15 - 20:00
- Opening Hours Saturday: 06:15 - 20:00
- Opening Hours Sunday: 08:00 - 20:00
Tickets requiring reservations: Mon-Sat 0910-1845
Location
Booking hall
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machines take cash, debit and credit cards.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: 03:00 - 00:00
- Information Services Opening Times Sunday: 07:00 - 00:00
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: 03:00 - 00:00
- Staff Help Available Sunday: 07:00 - 00:00
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points
No
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Tourist Information
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A.
Step free access to all platforms.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
The ticket machines take cash, debit and credit cards.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Waiting rooms
Yes
Closed until further notice.
Seating area
Yes
Accessible public telephones
Yes
on concourse
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
0 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: 03:00 - 00:00
- Staff help available Sunday: 07:00 - 00:00
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Accessible Toilets
Yes
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Baby Changing
Yes
Waiting Rooms
Yes
Closed until further notice.
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Sunday: Yes
Spaces
41 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Pay Phones
Yes
Accessible Public Telephones
Yes
on concourse
Bicycle Storage
Spaces
128 spaces
64 Sheffield stands providing for 128 bikes are provided
Type of Storage
Stands
Location
Cycle parking is provided at three locations. On platforms 1 and 4 inside the gateline area. And outside the station entrance opposite the Grand Hotel.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is at the station front.
Taxi rank is situated adjacent to the station
First operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
Frequent bus routes serve stops on the High Street (at the front of the rail station) going to the city centre and also the Quadrant Bus Station (for interchange onto all other routes).
Buy a Swansea PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
