Skip to main content

Advertisement

Thames Ditton (THD)

Thames Ditton station, Station Road, Thames Ditton, Surrey, KT7 0PA

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:40 - 13:00
  • Opening Hours,Saturday: 08:00 - 13:00
  • Opening Hours,Sunday: Unavailable
Location

A Ticket Vending Machine with a video help link is located on platform 1.

London Fare Zone

Zone 6

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Thames Ditton ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 06:40 - 13:00
  • Information Services Opening Times,Saturday: 08:00 - 13:00
  • Information Services Opening Times,Sunday: Unavailable

Staff Help Available

Unavailable

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Friday: 07:30 - 19:00
  • Lost Property,Saturday to Sunday: Unavailable
  • Lost Property,Public Holidays: Unavailable

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Thames Ditton.

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Step-free category B2 Station - Long and steep ramps to both platforms from separate entrances - gradient up to 1:5 on Platform 2 side, up to 1:8 on Platform 1 side.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

N/A

Waiting rooms

Unavailable

Seating area

Available

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Staff Help

Staff help available

Unavailable

Customer Help Points

Yes

Help points are available on all platforms

Helpline
  • Helpline,Monday to Friday: Available
  • Helpline,Saturday: Available
  • Helpline,Sunday: Available

24 hours a day, except Christmas Day and Boxing Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Nearest accessible station
Help Point location

There are Help Points

Toilets

Unavailable

N/A

Accessible Toilets

Unavailable

N/A

Baby Changing

Unavailable

Waiting Rooms

Unavailable

Seating Area

Available

Sheltered waiting area

There is no sheltered waiting

Refreshment Facilities

Available

Cafe only open Monday to Friday, 0640 - 1300. Closed Saturday.

Public Telephones

No

Public Wi-Fi

Available

Find WiFi Hotspots around Thames Ditton station

Bicycle Storage

Spaces

8 spaces

Type of Storage

Racks

Location

Platform 1 and 2

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station