Last updated:Today at 21:14
Train companies affected:Avanti West Coast, London Northwestern Railway
Thames Ditton (THD)
Thames Ditton station, Station Road, Thames Ditton, Surrey, KT7 0PA
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:40 - 13:00
- Opening Hours,Saturday: 08:00 - 13:00
- Opening Hours,Sunday: Unavailable
Location
A Ticket Vending Machine with a video help link is located on platform 1.
London Fare Zone
Zone 6
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Thames Ditton ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:40 - 13:00
- Information Services Opening Times,Saturday: 08:00 - 13:00
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
Unavailable
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Thames Ditton.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free category B2 Station - Long and steep ramps to both platforms from separate entrances - gradient up to 1:5 on Platform 2 side, up to 1:8 on Platform 1 side.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
N/A
Waiting rooms
Unavailable
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Help points are available on all platforms
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Nearest accessible station
Help Point location
There are Help Points
Toilets
Unavailable
N/A
Accessible Toilets
Unavailable
N/A
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Available
Sheltered waiting area
There is no sheltered waiting
Refreshment Facilities
Available
Cafe only open Monday to Friday, 0640 - 1300. Closed Saturday.
Public Telephones
No
Public Wi-Fi
Available
Find WiFi Hotspots around Thames Ditton station
Bicycle Storage
Spaces
8 spaces
Type of Storage
Racks
Location
Platform 1 and 2
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
To Surbiton: Embercourt Road Bus Stop opposite Imber X
To Hampton Court: Embercourt Road Bus Stop outside Imber X
Information to plan your onward journey is available in a printable format here
