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Thanet Parkway (THP)

Thanet Parkway station, Parkway Approach, Cliffsend, Ramsgate, Kent, CT12 5HN

The lifts between platform 1 and the underpass are currently out of order at Thanet Parkway station

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

Unavailable

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Information Available

  • Yes - from help point

Customer Information

  • Live service information
  • Departure Screens

Staff Help Available

  • Staff Help Available,Monday to Sunday: 08:00 - 16:00

Customer Help Points

Yes

Left Luggage

Unavailable

Lost Property

Unavailable

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step-free access to any platform.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms

Unavailable

Seating area

Unavailable

Seating available on both platforms

Wheelchairs available

Unavailable

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

16 spaces

Accessible car park equipment

No

Staff Help

Staff help available
  • Staff help available,Monday to Sunday: 08:00 - 16:00
Customer Help Points

Yes

Helpline

Available

0345 322 7021

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. 

Toilets

Available

Accessible Toilets

Available

Baby Changing

Unavailable

Waiting Rooms

Unavailable

Seating Area

Unavailable

Seating available on both platforms

Operator

Kent County Council

Spaces

293 spaces

Accessible spaces

16 spaces

Accessible car park equipment

No

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

Yes

Parking charges

Parking charges apply

Refreshment Facilities

Unavailable

Public Telephones

No

Public Wi-Fi

Unavailable

There are no cycle storage facilities available at this station

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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