Thanet Parkway (THP)
Thanet Parkway station, Parkway Approach, Cliffsend, Ramsgate, Kent, CT12 5HN
The lifts between platform 1 and the underpass are currently out of order at Thanet Parkway station
Station Information
Ticket Office
Opening Hours
Unavailable
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Information Available
- Yes - from help point
Customer Information
- Live service information
- Departure Screens
Staff Help Available
- Staff Help Available,Monday to Sunday: 08:00 - 16:00
Customer Help Points
Yes
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step-free access to any platform.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Unavailable
Seating area
Unavailable
Seating available on both platforms
Wheelchairs available
Unavailable
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
16 spaces
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available,Monday to Sunday: 08:00 - 16:00
Customer Help Points
Yes
Helpline
Available
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Toilets
Available
Accessible Toilets
Available
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Unavailable
Seating available on both platforms
Operator
Kent County Council
Spaces
293 spaces
Accessible spaces
16 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
Refreshment Facilities
Unavailable
Public Telephones
No
Public Wi-Fi
Unavailable
There are no cycle storage facilities available at this station
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus bays at the station entrance.
Whilst there are currently no scheduled bus services that serve Thanet Parkway station, Information to plan your onward journey is available in a printable format here