Last updated:Today at 13:22
Train companies affected:CrossCountry, Great Western Railway
Last updated:Today at 13:15
Train companies affected:South Western Railway
The Hawthorns (THW)
The Hawthorns station, Halfords Lane, West Bromwich, West Midlands, B66 2HB
The lifts are out of order between platform 1 and exit at The Hawthorns station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Thursday: 07:00 - 13:00
- Opening Hours Friday: 07:00 - 17:00
- Opening Hours Saturday: 09:00 - 16:00
- Opening Hours Sunday: No
Location
A Permit to Travel Machine is available for use when no other ticket buying facilities are available.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
No
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Thursday: 07:00 - 13:00
- Information Services Opening Times Friday: 07:00 - 18:00
- Information Services Opening Times Saturday: 09:00 - 17:00
- Information Services Opening Times Sunday: 00:00 - 00:00
Staff Help Available
- Staff Help Available Monday to Thursday: 07:00 - 13:00
- Staff Help Available Friday: 07:00 - 17:00
- Staff Help Available Saturday: 09:00 - 16:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
On both platforms
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**The Hawthorns Station is accredited by the Secure Station Scheme**
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Ticket barriers and gates
No
Accessible ticket machines
No
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are not available
Impaired mobility set down/pick-up point
No
Accessible spaces
12 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Thursday: 07:00 - 13:00
- Staff help available Friday: 07:00 - 17:00
- Staff help available Saturday: 09:00 - 16:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points and Meeting Point
Yes
On both platforms
Helpline
- Helpline Monday to Sunday: Yes
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Operator
Transport for West Midlands
Spaces
182 spaces
Accessible spaces
12 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking is free
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
Spaces
20 spaces
Cycle storage lockers are available upon application.
Type of Storage
Stands & Lockers
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park.
Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122
Information to plan your onward journey is available in a printable format here
