Thirsk (THI)
Thirsk station, Station Road, Thirsk, North Yorkshire, YO7 4LS
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 19:45
- Opening Hours,Saturday: 06:00 - 19:45
- Opening Hours,Sunday: 08:45 - 17:30
Location
The ticket office is located on Platform 1.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 19:45
- Staff Help Available,Saturday: 06:00 - 19:45
- Staff Help Available,Sunday: 08:45 - 17:30
Customer Help Points
Yes
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Customer Services Notes
To speak to a member of our team, please call: 0345 600 1671.
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
The station is category B2. Step free access is available throughout the station, however customers should note that access to all platforms is via a barrow crossing which is reliant upon staff assistance, and cannot be accessed outside of staffed hours. Customers requiring level access should enter the station through the long-stay car park. An intercom is available next to the barrow crossing gates to contact the station staff to inform them of your arrival. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
There are no toilet facilities available at this station.
Waiting rooms
Available
Heated waiting rooms are available on both platforms during the hours which the station is staffed. There is a waiting shelter also built on platform 2 just to the right of where the help point is.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
5 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Accessible car park equipment
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Impaired mobility set-down/ pick-up point note
This is a pick-up point only
Seating or waiting facilities at drop-off/ pick-up
There are seating and/or waiting facilities at this drop-off and/or pick-up point
Waiting facility type
There is uncovered seating/waiting
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Minimum seating provision
This drop-off and/pick-up point has bench seating with backrests but without armrests
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 19:45
- Staff help available,Saturday: 06:00 - 19:45
- Staff help available,Sunday: 08:45 - 17:30
Customer Help Points
Yes
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Helpline
- Helpline,Monday to Sunday: Available
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office, or by using the intercom beside the barrow crossing gates, no less than 20 minutes prior to the departure time of their train.
Thirsk is an accessible station only during the hours when staff are available. Access to the Ticket Office and all platforms is available during staffed hours only. Staff will assist customers to cross the line. Due to train movements through the station we cannot guarantee transfer between the car park and the platforms if you arrive less than 20 minutes before your train leaves.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor if you do not need assistance to cross the overbridge. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Nearest accessible station
Help Point location
There are Help Points
Toilets
Unavailable
There are no toilet facilities available at this station.
Accessible Toilets
Unavailable
There are no toilet facilities available at this station.
Baby Changing
Unavailable
Waiting Rooms
Available
Heated waiting rooms are available on both platforms during the hours which the station is staffed. There is a waiting shelter also built on platform 2 just to the right of where the help point is.
Seating Area
Available
Operator
TransPennine Express
- 01895 262 122
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
76 spaces
Accessible spaces
5 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Accessible car park equipment
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £3.90
- Rate per week £17.50
- Rate per month £47.00
- Rate per 3 months £112.00
- Rate per year £340.00
Refreshment Facilities
Unavailable
Public Telephones
Yes
Bicycle Storage
Spaces
44 spaces
Type of Storage
Stands & Racks
Location
2 Tier racks located in the main station car park, under the footbridge.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Depart from station car park.
The nearest taxi rank service is based in Thirsk, 1 mile outside the town centre and is available by telephoning 01845 524358.
Information to plan your onward journey is available in a printable format here