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Last updated:Today at 04:23
Train companies affected:South Western Railway

Thirsk (THI)

Thirsk station, Station Road, Thirsk, North Yorkshire, YO7 4LS

Thirsk Car Park Closure

Please note, the number of available parking bays will be reduced for around 2 weeks from 2 March 2024.

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 19:45
  • Opening Hours Saturday: 06:00 - 19:45
  • Opening Hours Sunday: 08:45 - 17:30
Location

The ticket office is located on Platform 1.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard notes

Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

  • Staff Help Available Monday to Friday: 06:00 - 19:45
  • Staff Help Available Saturday: 06:00 - 19:45
  • Staff Help Available Sunday: 08:45 - 17:30

Customer Help Points

Yes

Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Customer Services Notes

To speak to a member of our team, please call: 0345 600 1671.

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

The station is category B2. Step free access is available throughout the station, however customers should note that access to all platforms is via a barrow crossing which is reliant upon staff assistance, and cannot be accessed outside of staffed hours. Customers requiring level access should enter the station through the long-stay car park. An intercom is available next to the barrow crossing gates to contact the station staff to inform them of your arrival. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

There are no toilet facilities available at this station.

Waiting rooms

Yes

Heated waiting rooms are available on both platforms during the hours which the station is staffed. There is a waiting shelter also built on platform 2 just to the right of where the help point is.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

5 spaces

Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.

Accessible car park equipment

Yes

Customers can purchase their car parking tickets via the APCOA Connect app or website.

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:00 - 19:45
  • Staff help available Saturday: 06:00 - 19:45
  • Staff help available Sunday: 08:45 - 17:30
Customer Help Points and Meeting Point

Yes

Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Helpline
  • Helpline Monday to Sunday: Yes

The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.

Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office, or by using the intercom beside the barrow crossing gates, no less than 20 minutes prior to the departure time of their train.

Thirsk is an accessible station only during the hours when staff are available. Access to the Ticket Office and all platforms is available during staffed hours only. Staff will assist customers to cross the line. Due to train movements through the station we cannot guarantee transfer between the car park and the platforms if you arrive less than 20 minutes before your train leaves.

Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.

Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor if you do not need assistance to cross the overbridge. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.

Nearest accessible station

Toilets

No

There are no toilet facilities available at this station.

Accessible Toilets

No

There are no toilet facilities available at this station.

Baby Changing

No

Waiting Rooms

Yes

Heated waiting rooms are available on both platforms during the hours which the station is staffed. There is a waiting shelter also built on platform 2 just to the right of where the help point is.

Seating Area

Yes

Operator

TransPennine Express

  • 01895 262 122

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

76 spaces

Accessible spaces

5 spaces

Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.

Accessible car park equipment

Yes

Customers can purchase their car parking tickets via the APCOA Connect app or website.

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £3.90
  • Rate per week £17.50
  • Rate per month £47.00
  • Rate per 3 months £112.00
  • Rate per year £340.00

Refreshment Facilities

No

Pay Phones

Yes

Bicycle Storage

Spaces

44 spaces

Type of Storage

Stands & Racks

Location

2 Tier racks located in the main station car park, under the footbridge.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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