Tilehurst (TLH)
Tilehurst station, Oxford Road, Tilehurst, Berkshire, RG31 6TH
The ticket office, toilets and waiting rooms will have the following changes to planned opening hours:
Saturday 2nd August - Closed
Tickets can be bought from the ticket machine or online.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:25 - 12:55
- Opening Hours,Saturday: 07:00 - 13:30
- Opening Hours,Sunday: Unavailable
Location
Main station entrance
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:25 - 12:55
- Information Services Opening Times,Saturday: 07:00 - 13:30
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
- Staff Help Available,Monday to Friday: Unavailable
- Staff Help Available,Saturday: Unavailable
- Staff Help Available,Sunday: Unavailable
Meeting point: Ticket office
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Step free Category C - This station does not have step free access to operational platforms
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Friday: 06:25 - 12:55
- Waiting rooms,Saturday: 07:00 - 13:30
- Waiting rooms,Sunday: Unavailable
Platforms 2/3
Seating area
Unavailable
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible Taxis available at this station Please call our free help line for assistance.
Impaired mobility set down/pick-up point available
Available
Situated at the station entrance.
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Accessible ticket machine is available at the car park.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for 1 vehicle at a time to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: Unavailable
- Staff help available,Saturday: Unavailable
- Staff help available,Sunday: Unavailable
Meeting point: Ticket office
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
Platforms 2/3
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:25 - 12:55
- Waiting Rooms,Saturday: 07:00 - 13:30
- Waiting Rooms,Sunday: Unavailable
Platforms 2/3
Seating Area
Unavailable
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
112 spaces
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Accessible ticket machine is available at the car park.
Impaired mobility set down/pick up points available
Available
Situated at the station entrance.
Car park CCTV
No
Notes
Find out more about car parking at this station.
Refreshment Facilities
Unavailable
Public Telephones
No
Public Wi-Fi
Available
Connect to "GWR Free Station WiFi"
Bicycle Storage
Spaces
10 spaces
Please note cycles can be carried on our trains free of charge restriction apply.
Type of Storage
Compounds
Location
Adjacent entrance to station
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
No
More Information
Transport Links
Bus stops on main road.
No
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
No
