Last updated:Today at 10:45
Train companies affected:South Western Railway
Tonbridge station, Barden Road, Tonbridge, Kent, TN9 1TT
Assistance/Help available from station staff from First to Last trains.
On way in to access trains from the main road entrance
Yes
Yes
booking hall
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
No
Yes
Yes
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access to the booking hall from Railway Approach Road. Steps and step free access via lifts down to all platforms from the booking hall. Step free access from the blue badge parking in Barden Road direct to platform 3 and 4 for services away from London. Step free access via the station overbridge and lifts to platforms 1 and 2 for services towards London, Redhill ( for Gatwick) and Tunbridge Wells.
Yes
Yes
booking hall
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
On platforms 1, 2 and platform 3 - Available during staffing hours
Yes
Heated waiting room on Platforms 1 & 2 and 3. Only available when staff present.
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Yes
Accessible taxis are available to book
Yes
20 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
On platform
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point by the gateline.
Yes
On platforms 1, 2 and platform 3 - Available during staffing hours
Yes
On platforms 1, 2 and platform 3 - Available during staffing hours
Yes
Platform 3- Available during staffing hours
Yes
Heated waiting room on Platforms 1 & 2 and 3. Only available when staff present.
Yes
APCOA Parking
716 spaces
20 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
Yes
Parking charges apply
Yes
Yes
There is a buffet on platform 1 and 2 and also on platform 3 as well as Selecta vending machines
Yes
newspapers
Yes
Yes
Public telephones are not wheelchair accessible
220 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
Platforms 3/4, 1/2
Yes
Yes
Front of the station
outside station
Information to plan your onward journey is available in a printable format here
Brompton Dock0208 232 3931www.bromptondock.co.uk