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Tweedbank (TWB)

Tweedbank station, Tweedbank Drive, Tweedbank, Borders, TD1 3AB

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours

Unavailable

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Sunday: Available

Staff Help Available

Unavailable

Assistance is provided by on-train staff to board / alight for customers already on platform

Customer Help Points

Yes

Passenger Assistance Meeting Points 

For station accessibility, please refer to the "Step Free Access" section on the website.  

This is an unstaffed station. Please make yourself visible so that train staff can assist you and use the customer help point if you need to contact staff. 

  • Platform 1  

By both of the customer information screens pole that are parallel on the island platform.

Customer Services Notes

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday: 07:00 - 21:00

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the respective platforms

Blue Badge parking bays: 13

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Induction loop

Yes

Ramp for train access

Unavailable

Accessible Toilets

Unavailable

Waiting rooms

Available

Shelter on platform

Seating area

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Accessible spaces

13 spaces

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

Ramp deployment from rear of vehicle

Ramps can only be deployed from the side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available

Unavailable

Assistance is provided by on-train staff to board / alight for customers already on platform

Customer Help Points

Yes

Passenger Assistance Meeting Points 

For station accessibility, please refer to the "Step Free Access" section on the website.  

This is an unstaffed station. Please make yourself visible so that train staff can assist you and use the customer help point if you need to contact staff. 

  • Platform 1  

By both of the customer information screens pole that are parallel on the island platform.

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

There are Help Points

Toilets

Available

The toilets are located adjacent to the Depot Building. The toilet facilities are available with a RADAR key.

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

Available

Shelter on platform

Seating Area

Unavailable

Spaces

235 spaces

Accessible spaces

13 spaces

Impaired mobility set down/pick up points available

Available

Car park CCTV

Yes

Parking charges

Parking is free

Refreshment Facilities

Unavailable

Public Telephones

No

Public Wi-Fi

Available

Bicycle Storage

Spaces

20 spaces

Type of Storage

Stands

Sheltered

Yes

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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