London Victoria (VIC)
Managed by Network Rail
Station facilities
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Station seating facilities
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Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available) -
ATM machine
ATM machine The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel). -
Toilets
Toilets Toilets are situated on the central concourse and adjacent to platform 2.
A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.
If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff or contact our control centre on 020 7922 6243 so we can help you gain access.
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
Tourist information office Transport Information Centre. -
Shops
Shops News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
London Victoria
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
-
Car Park Upper Level (Victoria Place), above Gatwick Express.
- Storage spaces
- 112
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- APCOA UK Ltd
- Phone number
- 0345 0774 224
- Note
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Victoria Place - Main parking area.
Hudsons Place - Additional disabled parking baysThe exit which provides direct access to the car park will be closed between 00:45 and 03:15 daily.
- Opening hours
-
Monday - Sunday 00:00 - 00:00
- Number of spaces
- 107
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- CCTV Coverage
- Yes
- Onward travel information
-
Victoria Bus Station at Station Front
- Taxi
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Taxi ranks are available outside at the front of the station (Terminus Place) and from the upper level (Victoria Place).
Monday-Sunday 24 hours
- Accessible taxis
-
Available on request
Taxi rank outside main station entrance
- Impaired mobility set down / pick up points available
- Yes
-
Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:
- Gatwick Express - 0845 850 1530
- Southern - 0800 138 1016
- Southeastern - 0800 783 4524 - Metro
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Underground services: Victoria Line, District Line and Circle Line
- Airport
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Direct Rail Link to Gatwick
- Car hire
-
Office on concourse adjacent to Platform 7 (Sixt Car Hire)
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Sunday 06:30 - 22:00
- Location
-
On concourse
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Smartcards validators
- Yes
-
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
- Penalty fares
- Penalty fares apply for Gatwick Express Southeastern Southern
- London fare zone
- Zone 1
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Monday - Sunday 07:00 - 21:00
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Help Points are located on both main concourse areas, as well as the main ticket office.
- Left luggage
- Yes
- Excess Baggage Company
- View Excess Baggage Company website
- 020 3468 4551
- Left Luggage - Baggage Storage (Lockers). Located on platform 8. Mon - Sun 07:00 - 21:00
- Lost Property
- Yes
- Excess Baggage Company
-
Monday - Friday 09:00 - 17:30
- View Excess Baggage Company website
- 0330 024 0215
- Located on platform 8
- Customer Services
-
Monday-Sunday 07:00-21:50
Via Network Rail Reception
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.
Check posters and staff for more details.
Facilities
- ATM Machine
- Yes
- The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).
- Bureau de Change
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Main concourse
- Public Wi-Fi
- Yes
- http://www.btwifi.com/find/
- Refreshment facilities
- Yes
- Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)
- Shops
- Yes
- Type of shops available
- News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
- Toilets
- Yes
- Toilets Location
-
Toilets are situated on the central concourse and adjacent to platform 2.
A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.
If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff or contact our control centre on 020 7922 6243 so we can help you gain access.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets,Male toilets,
- National key toilets
- Yes
- National key toilets location
-
Hudson's Place and Central Concourse
- Tourist Information Office
- Yes
- Tourist Information Office location
- Transport Information Centre.
- Trolleys
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Sunday 24 Hours a Day
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