Last updated:Today at 08:45
Train companies affected:CrossCountry, LNER, Lumo, TransPennine Express
Last updated:Today at 07:14
Train companies affected:South Western Railway
Wakefield Westgate (WKF)
Wakefield Westgate station, Mulberry Way, Wakefield, West Yorkshire, WF1 2QN
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 19:00
- Opening Hours Saturday: 07:00 - 19:00
- Opening Hours Sunday: 09:00 - 16:00
Location
In the booking hall.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Collection is available for Smart tickets bought online.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Thursday: 05:00 - 00:30
- Information Services Opening Times Friday: 05:00 - 23:45
- Information Services Opening Times Saturday: 05:00 - 23:30
- Information Services Opening Times Sunday: 08:00 - 01:00
Staff Help Available
- Staff Help Available Monday to Friday: 05:00 - 23:59
- Staff Help Available Saturday: 05:00 - 23:59
- Staff Help Available Sunday: 08:30 - 23:59
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
Yes
On Entry/Exit barriers to Long stay car park, also on Car park Pay on Foot machines
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 09:00 - 16:00
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lift access between Platforms 1 & 2.
Wakefield has two RNIB 'Maps for All' - located on the paved area outside the main entrance and inside the entrance from the short stay car park.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located on the Main Concourse; these toilets are operated by a radar key. A radar key is available from the Station Management Office on the Main Concourse.
Waiting rooms
- Waiting rooms Monday to Friday: 06:00 - 21:00
- Waiting rooms Saturday: 06:00 - 21:00
- Waiting rooms Sunday: 08:30 - 21:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 2. There is a 1st Class waiting room on platform 1. Open hours: Monday - Friday 05:00 - 21:00. Saturday 05:00 - 20:30. Sunday 08:00 - 21:00
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
A small number are accessible, therefore advance notification (via station) ensures they are available when required
Impaired mobility set down/pick-up point
Yes
Accessible spaces
Wakefield Westgate Car Park 1
19 spaces
Wakefield Westgate Car Park 2
Not Specified
Wakefield Westgate Car Park 1
Parking is chargeable for all vehicles
Wakefield Westgate Car Park 2
Parking is chargeable for all vehicles
Accessible car park equipment
Wakefield Westgate Car Park 1
Wakefield Westgate Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:00 - 23:59
- Staff help available Saturday: 05:00 - 23:59
- Staff help available Sunday: 08:30 - 23:59
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points and Meeting Point
Yes
On Entry/Exit barriers to Long stay car park, also on Car park Pay on Foot machines
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 1 and in the Waiting Room on Platform 2. The National key toilets are located on the Main Concourse; these toilets are operated by a RADAR key. A RADAR key is available from the Station Management Office on the Main Concourse. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Yes
The National key toilets are located on the Main Concourse; these toilets are operated by a radar key. A radar key is available from the Station Management Office on the Main Concourse.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:00 - 21:00
- Waiting Rooms Saturday: 06:00 - 21:00
- Waiting Rooms Sunday: 08:30 - 21:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 2. There is a 1st Class waiting room on platform 1. Open hours: Monday - Friday 05:00 - 21:00. Saturday 05:00 - 20:30. Sunday 08:00 - 21:00
Seating Area
Yes
First Class Lounge
- First Class Lounge Monday to Friday: 06:00 - 21:00
- First Class Lounge Saturday: 06:00 - 20:30
- First Class Lounge Sunday: 08:15 - 20:45
Located
Behind gateline. Adjacent to Station Management Centre.
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
Any London North Eastern Railway First Class packages
First Advance (routed LNER/LNER & connections)
London North Eastern Railway First Class Reader Offer (routed LNER/LNER & connections)
London North Eastern Railway First Class Flat Fare (routed LNER/LNER & connections)
London North Eastern Railway Rewards First Class Leisure Single (routed LNER /LNER & connections)
London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER /LNER & connections)
Inclusive Tour Tickets (Superbreak etc.)
Weekend First
Restricted tickets
All First Class tickets valid only on other train operators, including Caledonian Sleepers.
Facilities
TV, newspapers
Refreshment
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
Multi Storey Car Park
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
900 spaces
Accessible spaces
19 spaces
Parking is chargeable for all vehicles
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £0.70
- Rate per day £11.50
- Rate on Saturday £6.50
- Rate on Sunday £6.50
- Rate per week £46.00
- Rate per month £122.50
- Rate per year £1925.00
Notes
Short Stay 30-60 mins - £0.70
Short Stay 61-120 mins - £1.40
Going away for a long weekend? Park from 06:00 on Friday until 23:59 on Monday for just £17.
Simply purchase your ticket at the car park on the day.
Forecourt
Operator
London North Eastern Railway
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £2.00
ATM
Yes
Refreshment Facilities
Yes
Coffee shop and various food outlets available for refreshments
Bicycle Storage
Spaces
30 spaces
Type of Storage
Stands
Location
Front of station
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Pick Up / Drop Off at the bus stop (W9) in the short-stay car park.
Wakefield Westgate is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings include Fleet 01924 379615.
Information to plan your onward journey is available in a printable format here
