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Last updated:Today at 18:02
Train companies affected:Avanti West Coast, Caledonian Sleeper, ScotRail, TransPennine Express

Wakefield Westgate (WKF)

Wakefield Westgate station, Mulberry Way, Wakefield, West Yorkshire, WF1 2QN

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 19:00
  • Opening Hours Saturday: 07:00 - 19:00
  • Opening Hours Sunday: 09:00 - 16:00
Location

In the booking hall.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

 Collection is available for Smart tickets bought online.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Thursday: 05:00 - 00:30
  • Information Services Opening Times Friday: 05:00 - 23:45
  • Information Services Opening Times Saturday: 05:00 - 23:30
  • Information Services Opening Times Sunday: 08:00 - 01:00

Staff Help Available

  • Staff Help Available Monday to Friday: 05:00 - 23:59
  • Staff Help Available Saturday: 05:00 - 23:59
  • Staff Help Available Sunday: 08:30 - 23:59

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points

Yes

On Entry/Exit barriers to Long stay car park, also on Car park Pay on Foot machines

Customer Services Notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 09:00 - 16:00

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Lift access between Platforms 1 & 2.

Wakefield has two RNIB 'Maps for All' -  located on the paved area outside the main entrance and inside the entrance from the short stay car park.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located on the Main Concourse; these toilets are operated by a radar key. A radar key is available from the Station Management Office on the Main Concourse.

Waiting rooms
  • Waiting rooms Monday to Friday: 06:00 - 21:00
  • Waiting rooms Saturday: 06:00 - 21:00
  • Waiting rooms Sunday: 08:30 - 21:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Platform 2. There is a 1st Class waiting room on platform 1. Open hours: Monday - Friday 05:00 - 21:00. Saturday 05:00 - 20:30. Sunday 08:00 - 21:00

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

A small number are accessible, therefore advance notification (via station) ensures they are available when required

Impaired mobility set down/pick-up point

Yes

Accessible spaces

Wakefield Westgate Car Park 1

19 spaces

Wakefield Westgate Car Park 2

Not Specified

Wakefield Westgate Car Park 1 

Parking is chargeable for all vehicles

Wakefield Westgate Car Park 2 

Parking is chargeable for all vehicles

Accessible car park equipment

Wakefield Westgate Car Park 1

Wakefield Westgate Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:00 - 23:59
  • Staff help available Saturday: 05:00 - 23:59
  • Staff help available Sunday: 08:30 - 23:59

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points and Meeting Point

Yes

On Entry/Exit barriers to Long stay car park, also on Car park Pay on Foot machines

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 1 and in the Waiting Room on Platform 2. The National key toilets are located on the Main Concourse; these toilets are operated by a RADAR key. A RADAR key is available from the Station Management Office on the Main Concourse. Toilet opening hours are at all times that the station is open.

Accessible Toilets

Yes

The National key toilets are located on the Main Concourse; these toilets are operated by a radar key. A radar key is available from the Station Management Office on the Main Concourse.

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 06:00 - 21:00
  • Waiting Rooms Saturday: 06:00 - 21:00
  • Waiting Rooms Sunday: 08:30 - 21:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Platform 2. There is a 1st Class waiting room on platform 1. Open hours: Monday - Friday 05:00 - 21:00. Saturday 05:00 - 20:30. Sunday 08:00 - 21:00

Seating Area

Yes

First Class Lounge

  • First Class Lounge Monday to Friday: 06:00 - 21:00
  • First Class Lounge Saturday: 06:00 - 20:30
  • First Class Lounge Sunday: 08:15 - 20:45

Located

Behind gateline. Adjacent to Station Management Centre. 

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted 

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)

  • Any First Class Anytime ticket valid for travel on the London North Eastern Railway route

  • Any London North Eastern Railway First Class packages

  • First Advance (routed LNER/LNER & connections)

  • London North Eastern Railway First Class Reader Offer (routed LNER/LNER & connections)

  • London North Eastern Railway First Class Flat Fare (routed LNER/LNER & connections)

  • London North Eastern Railway Rewards First Class Leisure Single (routed LNER /LNER & connections)

  • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER /LNER & connections)

  • Inclusive Tour Tickets (Superbreak etc.)

  • Weekend First

Restricted tickets 

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers. 

Facilities

TV, newspapers

Refreshment

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits 

Wi-Fi 

Yes

Showers

No

Multi Storey Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

900 spaces

Accessible spaces

19 spaces

Parking is chargeable for all vehicles

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £0.90
  • Rate per day £11.50
  • Rate on Saturday £6.75
  • Rate on Sunday £6.75
  • Rate per week £46.00
  • Rate per month £122.50
  • Rate per year £1925.00
Notes

Short Stay 30-60 mins - £0.90

Going away for a long weekend? Park from 06:00 on Friday until 23:59 on Monday for just £17.

Simply purchase your ticket at the car park on the day.

Forecourt

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £2.00

ATM

Yes

Refreshment Facilities

Yes

Coffee shop and various food outlets available for refreshments

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

30 spaces

Type of Storage

Stands

Location

Front of station

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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