Last updated:Today at 17:34
Train companies affected:South Western Railway
Walthamstow Queen's Road (WMW)
Walthamstow Queen's Road station, Edinburgh Road, Walthamstow, Greater London, E17 7QJ
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
No
Location
Entrance to westbound platform
London Fare Zone
Zone 3
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Ticket machines are located at both the Edinburgh Road and Edison Close entrances
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from information point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:38 - 00:21
- Information Services Opening Times Saturday: 06:06 - 00:23
- Information Services Opening Times Sunday: 08:50 - 00:08
Customer service staff are available from start until end of service, 7 days a week
Staff Help Available
- Staff Help Available Monday to Friday: No
- Staff Help Available Saturday: No
- Staff Help Available Sunday: No
Customer service staff are available from start until end of service, 7 days a week
Customer Help Points
Yes
help point on each platform. Gives recorded train information, also emergency calls can be made
Customer Services Notes
Customer service staff available from start until end of service
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
B2 station category. Both platforms are accessible via ramps. Both platforms are linked by a footbridge.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Ticket machines are located at both the Edinburgh Road and Edison Close entrances
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
Yes
Closed until further notice
Waiting rooms are located on each platform
Seating area
No
Getting to and from the station
Accessible taxis here
Yes
contact taxi operator directly
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: No
- Staff help available Saturday: No
- Staff help available Sunday: No
Customer service staff are available from start until end of service, 7 days a week
Customer Help Points and Meeting Point
Yes
help point on each platform. Gives recorded train information, also emergency calls can be made
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
Closed until further notice
Waiting rooms are located on each platform
Seating Area
No
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
Spaces
5 spaces
Type of Storage
Stands
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement buses do not serve this station. Please walk 9 minutes to Walthamstow Central bus station stop C for eastbound services to Barking
For westbound services, please take the Victoria line to Seven Sisters from Walthamstow Central and change for rail replacement bus services from stop A in Seven Sisters Road.
Walthamstow Central London Underground (Victoria line)/National Rail station is approximately 5 minutes' walk away.
