Last updated:Today at 00:03
Train companies affected:South Western Railway
Wateringbury (WTR)
Wateringbury station, Station Approach, off Maidstone Road, Wateringbury, Kent, ME18 5EA
Station Information
Ticket Office
Opening Hours
Yes
Unstaffed station
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
by entrance to platform 2
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday to Sunday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Sunday: No
Customer Help Points
Yes
On platform
Customer Services Notes
0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services to Strood from car park. There is no step free access to Platform 1. Step access via footbridge to platform 1 for services towards Paddock Wood. Unstaffed station. There are no station staff but there are staff to assist on the trains.
Ticket barriers and gates
No
Accessible ticket machines
Yes
by entrance to platform 2
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
No
Accessible spaces
2 spaces
Staff Help
Staff help available
- Staff help available Monday to Sunday: No
Customer Help Points and Meeting Point
Yes
On platform
Helpline
Yes
*Helpline closed on Christmas Day
This is an unstaffed station. Ramp for train access and staff to assist, are on the trains and they can only help getting on and off trains . You can now book assistance up to 2 hours before your journey. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team.We now have a mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Spaces
25 spaces
Accessible spaces
2 spaces
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking is free
Refreshment Facilities
No
Pay Phones
No
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
4 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
To Paddock Wood: Bus stop on Bow Road, outside the primary school.
To Maidstone West: Bus stop on Maidstone Road by the fishing shop.
Information to plan your onward journey is available in a printable format here
