Last updated:Today at 22:26
Train companies affected:London Overground
West Ham (WEH)
West Ham station, Manor Road, West Ham, Greater London, E15 3BN
Station Information
Ticket Office
Opening Hours
Unavailable
London Fare Zone
Zone 2/3
Ticket Machines
Yes
Collect tickets bought online
- No
Accessible ticket machines
Unavailable
Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.
Height adjusted ticket office counter
Unavailable
Ticket office staff provide assistance where possible. See ticket office opening hours.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
Unavailable
Staff Help Available
Available
Customer Help Points
Yes
Customer Services Notes
TfL Customer Services: Tel - 0343 222 1234
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 08:30 - 16:00
- Lost Property,Saturday: Unavailable
- Lost Property,Sunday: Unavailable
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step-free access via lifts to all platforms
Ticket barriers and gates
Available
Accessible ticket machines
Unavailable
Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.
Height adjusted ticket office counter
Unavailable
Ticket office staff provide assistance where possible. See ticket office opening hours.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Unavailable
There are no seats in the ticket hall. Seats are available on the platform.
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Contact taxi operator directly
Impaired mobility set down/pick-up point available
Unavailable
Drop-off point close by with dropped kerb but no safe crossing.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramp deployment from rear of vehicle
Ramps can be deployed from the rear and side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 3.6m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
Available
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Unavailable
None
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Unavailable
There are no seats in the ticket hall. Seats are available on the platform.
ATM
Unavailable
ATM can be found in the Post Office across the road.
Refreshment Facilities
Unavailable
Shops
Available
Nisa Local convenience store and Home & Beauty shop by entrance to station.
Public Telephones
No
Bicycle Storage
Sheltered
No
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
c2c Rail Replacement along Manor Road in front of the Main Entrance:
Buses toward London at Bus Stop B in front of Elder House, south of Memorial Ave (W3W ///worker.picked.zealous)
Buses toward Barking/Southend at Bus Stop P adjacent to the station, north of Memorial Ave (W3W ///again.games.gone)
District, Hammersmith & City and Jubilee Lines. Also DLR services
Interchange at Canning Town for the DLR to London City. Interchange at Stratford National Rail services to Stansted.
