Last updated:Today at 18:47
Train companies affected:Grand Central, Hull Trains, LNER, Lumo
West Ham (WEH)
West Ham station, Manor Road, West Ham, Greater London, E15 3BN
Station Information
Ticket Office
Opening Hours
No
London Fare Zone
Zone 2/3
Ticket Machines
Yes
Collection of pre-purchased tickets
- No
Accessible ticket machines
No
Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.
Height adjusted ticket office counter
No
Ticket office staff provide assistance where possible. See ticket office opening hours.
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
No
Staff Help Available
Yes
Customer Help Points
Yes
Customer Services Notes
TfL Customer Services: Tel - 0343 222 1234
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:30 - 16:00
- Lost Property Saturday: No
- Lost Property Sunday: No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step-free access via lifts to all platforms
Ticket barriers and gates
Yes
Accessible ticket machines
No
Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.
Height adjusted ticket office counter
No
Ticket office staff provide assistance where possible. See ticket office opening hours.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
No
There are no seats in the ticket hall. Seats are available on the platform.
Getting to and from the station
Accessible taxis here
Yes
Contact taxi operator directly
Impaired mobility set down/pick-up point
No
Drop-off point close by with dropped kerb but no safe crossing.
Staff Help
Staff help available
Yes
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
None
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
No
There are no seats in the ticket hall. Seats are available on the platform.
ATM
No
ATM can be found in the Post Office across the road.
Refreshment Facilities
No
Shops
Yes
Nisa Local convenience store and Home & Beauty shop by entrance to station.
Pay Phones
No
Bicycle Storage
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
When the District and Hammersmith & City lines are closed through the station, replacement buses will generally operate to/from Canning Town station, please use Jubilee line or DLR connections.
District, Hammersmith & City and Jubilee Lines. Also DLR services
Interchange at Canning Town for the DLR to London City. Interchange at Stratford National Rail services to Stansted.
