Last updated:Today at 09:21
Train companies affected:South Western Railway
West Dulwich (WDU)
West Dulwich station, Thurlow Park Road, Dulwich, Greater London, SE21 8HN
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:40 - 19:30
- Opening Hours Saturday: 07:10 - 14:00
- Opening Hours Sunday: 08:10 - 15:40
This station is not continuously staffed please see staffing times for details of when staff are available.
Location
On way in to access trains
London Fare Zone
Zone 3
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
station forecourt
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
Smartcard validators
Yes
Smartcard notes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Friday: 06:40 - 19:30
- Staff Help Available Saturday: 07:10 - 14:00
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Category C. This station does not have step free access. Steps to all platforms.
Ticket barriers and gates
No
Accessible ticket machines
Yes
station forecourt
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
- Waiting rooms Monday to Friday: 06:40 - 19:30
- Waiting rooms Saturday: 07:20 - 14:00
- Waiting rooms Sunday: 08:10 - 15:40
in booking hall only available when staff are present
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:40 - 19:30
- Staff help available Saturday: 07:10 - 14:00
Customer Help Points and Meeting Point
Yes
On platform
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:40 - 19:30
- Waiting Rooms Saturday: 07:20 - 14:00
- Waiting Rooms Sunday: 08:10 - 15:40
in booking hall only available when staff are present
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
No
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
10 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
Uncovered at front of station and covered bike spaces at rear of the station building
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Towards Herne Hill: Bus stop WS on Croxted Road
Towards Beckenham Junction: Bus stop WF on Croxted Road
Information to plan your onward journey is available in a printable format here
