Last updated:Today at 09:21
Train companies affected:South Western Railway
West Dulwich station, Thurlow Park Road, Dulwich, Greater London, SE21 8HN
This station is not continuously staffed please see staffing times for details of when staff are available.
On way in to access trains
Zone 3
Yes
Yes
station forecourt
Yes
Yes
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
No
Yes
Yes
This station does not have step-free access to any platform.
Category C. This station does not have step free access. Steps to all platforms.
No
Yes
station forecourt
Yes
Yes
No
in booking hall only available when staff are present
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Accessible taxis are available to book
No
Yes
On platform
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
No
No
No
in booking hall only available when staff are present
Yes
No
No
Yes
Public telephones are not wheelchair accessible
10 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
Uncovered at front of station and covered bike spaces at rear of the station building
Yes
No
There are no cycle hire facilities at this station
Towards Herne Hill: Bus stop WS on Croxted Road
Towards Beckenham Junction: Bus stop WF on Croxted Road
Information to plan your onward journey is available in a printable format here