Last updated:Today at 09:34
Train companies affected:Great Western Railway
Last updated:Today at 07:55
Train companies affected:London Overground, Southern, Thameslink
West Malling (WMA)
West Malling station, Station Approach, off Swan Street, West Malling, Kent, ME19 6HJ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 19:00
- Opening Hours Saturday: 07:30 - 14:10
- Opening Hours Sunday: 08:15 - 15:30
This station is not continuously staffed please see staffing times for details of when staff are available.
Location
On way in to access trains from the car park
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
On platforms 1 and 2.
Height adjusted ticket office counter
Yes
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 19:00
- Staff Help Available Saturday: 07:30 - 14:10
- Staff Help Available Sunday: 08:15 - 15:30
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to booking hall and side entrance to Platform 1 for services to London. Step free access to Platform 2 for services towards Maidstone and Ashford via side entrance from Station Road North off Lucks Hill. No step free interchange between platforms. Stepped access between platforms via station footbridge.
Ticket barriers and gates
No
Accessible ticket machines
Yes
On platforms 1 and 2.
Height adjusted ticket office counter
Yes
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Booking Hall- Available during staffing hours. This toilet is stoma friendly
Waiting rooms
Yes
Only available when staff present
Heated waiting area off booking hall only available when staff are present
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
Yes
Accessible spaces
8 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 19:00
- Staff help available Saturday: 07:30 - 14:10
- Staff help available Sunday: 08:15 - 15:30
Customer Help Points and Meeting Point
Yes
On platform
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Nearest accessible station
Toilets
Yes
Booking Hall- Available during staffing hours
Accessible Toilets
Yes
Booking Hall- Available during staffing hours. This toilet is stoma friendly
Baby Changing
No
Waiting Rooms
Yes
Only available when staff present
Heated waiting area off booking hall only available when staff are present
Seating Area
Yes
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
164 spaces
Accessible spaces
8 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £5.40
- Rate per day £5.90
- Rate on Saturday £4.00
- Rate on Sunday £3.50
- Rate per week £26.60
- Rate per month £98.20
- Rate per 3 months £293.50
- Rate per 6 months £586.00
- Rate per year £1015.00
Notes
From 1st June - new off peak evening rate (after 18:00) - £1.50
Refreshment Facilities
Yes
Coffee shop
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
64 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
Platform 1
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stop in the station forecourt.
Please note a mini bus operates between West Malling and East Malling
front of station
Information to plan your onward journey is available in a printable format here
