Last updated:Today at 17:15
Train companies affected:South Western Railway
Wetheral (WRL)
Wetheral station, Wetheral, Wetheral, Cumbria, CA4 8JP
Station Information
Ticket Office
Opening Hours
Yes
unstaffed
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
No
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
More information at www.northernrailway.co.uk/smart
Information Available From Staff
If the station is not staffed please use our helpline 08002006060
Customer Information Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:55 - 23:40
Information available from Help Point 24/7.
Staff Help Available
No
Customer Help Points
Yes
Customer Services Notes
08002006060
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
No
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B Station
This station only has tactile paving on platform 2
This station only has tactile paving on platform 3
- Step free access to both platforms, access between platforms is via a stepped overbridge, step free access between platforms is via a country lane and is quite lengthy.
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
No
Accessible ticket machines
No
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Waiting room on the north platform open 24 hours and shelter on south platform.
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
Impaired mobility set down/pick-up point
Yes
Step free access from car park to station entrance
Accessible spaces
0 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Waiting room on the north platform open 24 hours and shelter on south platform.
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
5 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Step free access from car park to station entrance
Car park CCTV
No
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
Spaces
0 spaces
Type of Storage
Compounds
CCTV
No
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick Up / Drop Off at the Bus Stops on the Village Green (Station side for Carlisle, opposite side for Hexham)
There is a bus stop close to the station. Busline 0871 200 2233
Not available at this station.
