Welwyn Garden City (WGC)

Managed by Great Northern 

 
Welwyn Garden City station
inside The Howard Centre shopping mall, Howardsgate
Welwyn Garden City
Hertfordshire
AL8 6HA
 

Station facilities

  • Station seating facilities

    Station seating facilities Waiting room available on platforms 1 and 3 - Waiting Rooms normally available when station is staffed
  • Trolleys

  • Refreshments

    Note
  • ATM machine

    ATM machine ATM located In shopping Centre
  • Toilets

    Toilets WC available on platform 2 and 3
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

Welwyn Garden City

Stations made easy

Route planning around the station including maps and platforms

Show [WGC] route

 

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

YES
Storage location
Outside the Howard Centre
Storage spaces
0
Storage CCTV
Yes
Car Park
Operator
APCOA
Phone number
-
Opening hours
Monday - Sunday 24 Hours a Day
Free of charge
No
CCTV Coverage
No
Onward travel information
Information to plan your onward journey is available in a printable format can be found here
Taxi
YES
Impaired mobility set down / pick up points available
Yes
There are pick up and drop off points outside the Howard Centre

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:00 - 20:00
Saturday 07:00 - 19:30
Sunday 07:30 - 19:00
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
Yes
Smartcards cannot be purchased from this station. Please apply online at: www.greatnorthernrail.com/thekeysmartcard
Penalty fares
Penalty fares apply for Great Northern 

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Sunday 24 Hours a Day
 
Customer help points
Yes
Lost Property
Yes
Please visit www.greatnorthernrail.com/lostproperty and use the webform to register your lost item.
Monday - Sunday 07:00 - 22:00
greatnorthernrail.com/lostproperty
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Facilities

 
ATM Machine
Yes
ATM located In shopping Centre
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not accessible

Public Wi-Fi
Yes
Wifi information at this station
Refreshment facilities
Yes
Toilets
Yes
Toilets Location
WC available on platform 2 and 3
Accessible toilets
No
Baby changing facilities
No
National key toilets
No
Waiting Rooms
Yes
Waiting rooms location
Waiting room available on platforms 1 and 3 - Waiting Rooms normally available when station is staffed
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0800 058 2844
Helpline opening hours
Monday - Sunday 07:00 - 22:00
Staff help available
Yes
Please phone the Helpline to ensure arrangements are in place on 0800 058 2844.
Staff help available opening times
Monday - Sunday 24 Hours a Day
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Step free access to Booking Office, located in the Howard Centre and lift service down to platforms. The station is accessible from the Howard Centre but not from the Hydeway

Wheelchairs available
Yes

Station Map

 
Station plan

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