Last updated:Today at 21:53
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 21:18
Train companies affected:South Western Railway
Whitby (WTB)
Whitby station, Station Square, Whitby, North Yorkshire, YO21 1YN
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Saturday: 08:30 - 12:30
- Opening Hours Sunday: No
Location
Ticket office is operated by North Yorkshire Moors Railway Company. They can sell the full range of National Rail tickets.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
staff will come out of the office to assist
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
More information at www.northernrailway.co.uk/smart
Information Available From Staff
If the station is not staffed please use our helpline 08002006060
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Sunday: 08:30 - 23:30
- Information Services Opening Times Monday to Friday: 05:50 - 00:05
- Information Services Opening Times Saturday: 06:00 - 23:55
- Information Services Opening Times Monday to Saturday: 08:30 - 16:00
Information available from Help Point 24/7.
Staff Help Available
No
Customer Help Points
Yes
Platform 1
Customer Services Notes
08002006060
Luggage Storage
No
Lost Property
Yes
Open 0700-2200 7 days per week
CCTV at the Station
No
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
Both platforms are step free.
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
staff will come out of the office to assist
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
No
Getting to and from the station
Accessible taxis here
Yes
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
Impaired mobility set down/pick-up point
No
No designated area is provided. The station front may be used for set down purposes.
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Platform 1
Helpline
- Helpline Monday to Sunday: Yes
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
No
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
48 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
No designated area is provided. The station front may be used for set down purposes.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £2.50
- Rate per day £10.00
Refreshment Facilities
Yes
Pay Phones
Yes
Bicycle Storage
Spaces
12 spaces
Type of Storage
Stands
Location
Next to bus depot office
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick Up/Drop Off on Langbourne Road running adjacent to station.
Busline 0871 200 2233
Not available at this station.
